In this section, find answers to your questions!
Can I pay safely with my credit card?
Yes, there is a secured payment system for bank cards (SSL encryption). You can pay for all of your order with these bank cards: Carte Bleue, Visa, Eurocard.Payment by bank card on MMV sites is facilitated by solutions by My fidelio and Paybox, which are recognized for their reliability in internet transactions. The transaction between yourself and these payment intermediaries is secured by SSL encryption. The banking information you provide is encrypted on your computer and is never sent over the Internet in the clear.
Do I have to pay for my entire stay now?
No, if you book more than thirty days before your departure: A deposit of 30% of the gross amount of your stay is required at the time of your order. The balance of your stay will be required within 30 days of the start date of your stay. · If you pay by bank card (Visa, Carte Bleue or MasterCard only) or by Aurore card, 30% of the amount will be charged at the time of your booking. The balance will be charged automatically 30 days before the start date of your stay with MMV. However, if you wish to pay your balance using another payment method, please contact our reservation center on +33 171 09 63 71 or by email at firstname.lastname@example.org · If you choose payment by cheque or by ANCV cheque, which is possible only for orders placed by telephone, the payment of the deposit must be received to confirm receipt of your stay. The balance is due 30 days prior to the date of arrival. Yes, if your reservation is made less than a month before the start of your stay. The amount of your payment will be equal to 100% of the cost of your stay, whatever your method of payment.
How do I know if my booking has been correctly processed?
Once you have made your reservation, you will receive a confirmation email within 48 hours with a summary of each of its components for each member of your holiday party.
When will my credit card be charged?
Your credit card is charged immediately upon the online transaction:for 30% of the cost of your stay if you book more than 30 days before the beginning of your stay, the balance is automatically debited 30 days of the beginning of your stay, unless you wish to pay the balance with another method of payment by calling our reservation center on +33 1 71 09 63 71
Do you accept payment methods other than bank card?
You can also choose to pay for your stay by cheque or ANCV cheque. In this case, you must make your reservation by phone with our sales consultants +33 1 71 09 63 71 32.
How do I subscribe or unsubscribe to the newsletter?
To stay up-to-date with mmv news and to be the first to hear about our best offers, give us your e-mail address by clicking on the link at the bottom of this page.In conformity with the Data Protection Act and the provisions of the CNIL, once subscribed, you can unsubscribe at any time by using the link provided for this purpose in the e-mail sent to you by MMV.
How can I prepare my stay?
As a partner in your Club à la carte holiday, MMV is on your side from the moment you reserve your room so that you are as well prepared as possible.Upon full payment of your stay, you will receive full documentation to help you prepare for your trip and your holiday.
Can I extend my stay?
Before your departure or on-site, you can extend the duration of your stay at any time, subject to availability and at the rates available at the time of making of your application, by making a request to the MMV Sales Consultants on +33 1 71 09 63 71 or directly to your receiving MMV institution.
A comment about your stay?
if you want to give us a feedback about your stay, please fullfil the form here.