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Our customer satisfaction questionnaire is automatically sent after the holiday to clients who have given their email address to mmv. In 2015/2016, 31,050 clients replied to this questionnaire.
Mes Meilleures Vacances guarantees to publish the results of this survey On mmv.fr you will find the star ratings «» for satisfaction and the percentage of clients ready to confirm the recommendations for our establishments. The number of corresponds to the average of the marks given in the satisfaction questionnaire. For example, an establishment which received an average of 8/10 would get a mark of 4 out of 5. With a requirement of complete transparency these marks are automatically updated daily on receipt of new replies.
To merit a certificate the establishments must obtain a minimum average mark of 4/5. Other factors considered are the number of opinions received and the date of their publication. Less than 10% of establishments mentioned on this site are receive this award.