Summer deals : up to 30% off J'en profite

Terms and conditions

SPECIFIC TERMS AND CONDITIONS WINTER 2022-2023

mmv is a simplified joint-stock company with capital of €6,000,000 with head offices at: 51, av. France d'Outremer - BP39 - 06701 ST LAURENT DU VAR - Cedex, Tel. 0492126200 courrier@mmv.fr, registered with the Antibes Trade and Companies Register under No. 411926892, entered in the Atout France Registry under no. IM 006110006

Financial backing provided by GROUPAMA, 8-10 Rue d’Astorg – 75008 PARIS

RCP insurance – covered by Allianz for professional civil liability – Omnes – 26 Rue Traverse – 29200 Brest – RC POLICY No. 49156794

Once published on www.mmv.fr, the terms and conditions herein apply to all services devised and sold by mmv.

IMPORTANT INFORMATION

mmv assigns apartments and rooms based on availability. Assignments may be changed at any time prior to handing over the keys in person. Therefore, mmv cannot in any way guarantee a specific lodging for the accommodations selected. Only the location, dates, and type of accommodations are guaranteed.

No “partner” benefits or promotions can be applied to a booking that has already been fully or partially paid for.

mmv reserves the right to sell the lodgings for other bookings if the client does not arrive on the planned date without having sent notice to the head offices within five days.

Bookings are made in the client’s name, at which point they cannot be transferred, unless under the terms set forth in Article VI herein, or fully or partially sublet without the prior and express written consent of mmv, and it reserves the right to cancel the entire booking of a client with whom a dispute may arise as to the payment for a previous booking.

THE “MES MEILLEURES VACANCES” (MY BEST HOLIDAY) GUARANTEE - Terms and Conditions

BEST SNOW GUARANTEE

If you have booked a winter ski holiday for seven consecutive nights at an mmv establishment via the mmv booking centre or the mmv website, you may be qualify for the mmv Best Snow guarantee. If, between seven to 14 days before your departure, you observe on the ‘mountains France’ section on our website that 40% of the ski area’s slopes at your destination are closed for four consecutive days, we undertake to offer you another mmv destination in the same category: Hôtel Club or Résidence Club, not including Mountain Collection or partner establishments. Should we be unable to do so, we will offer you accommodations in a different category: refund the difference in mmv vouchers if the offer is worth less than your original holiday, mmv pays the difference in rates, subject to service availability, if the offer is worth more. If there are no possible destinations to offer with snow, we guarantee we will refund the amount of your holiday (in mmv vouchers) upon request on your part
when you write mmv at Service Garantie Meilleure Neige, 51 av. France d’Outremer BP 39, 06701 SAINT LAURENT DU VAR CEDEX, along with screen shots showing the availability of the slopes in question for four consecutive days. This guarantee does not include the first weeks a facility is open through the week of Christmas.


BEST PRICE GUARANTEE (not including partner establishments and Mountain Collection)

If you have booked a holiday at an mmv establishment and, within seven days after your booking and more than 30 days from the first day of your holiday, you find a lower price on the mmv website or another website for the same holiday on the same arrival and departure dates with the same package terms and same services, under the Best Price guarantee mmv undertakes to refund you the difference (if the balance has been paid or to deduct the final amount owed).

This guarantee applies to bookings made via the mmv booking centre or on the mmv website.

REFUND GUARANTEE

With the Refund Guarantee, within seven days prior to the arrival date, mmv undertakes to provide the client’s choice of a credit or refund for amounts paid in the three following cases:

  • The client is unable to arrive at the destination due to the ruling of a legal authority or general legislative ruling such as a full lockdown mandated by the government or a general seven-day blackout.

The client is unable to arrive at the holiday site to proceed with an altered travel plan determined by private carriers that is not covered by the refund terms and conditions.

  • mmv is unable to accommodate the client under the hospitality terms and conditions that comply with the Covid-19 prevention directives.
  • The ski areas are closed by government mandate.

These no-fee cancellation options do not apply to situations caused by the client’s personal risk zone (e.g. the client contracts Covid-19). In these specific cases, the client’s holiday is subject to the standard cancellation terms set forth in paragraph IX of the Terms of Sale.

PREAMBLE

Our brochure and website www.mmv.fr supplement the description provided to the traveller beforehand by virtue of Article R. 211-4 of the French Code of Tourism.

Pursuant to Articles L211-9 and R211-5 of the French Code of Tourism, mmv reserves the option, with the traveller’s consent, to change some of the services offered and indicated in the description provided to the traveller, notably: features of the trip, price, payment methods, minimum number of people required to make the trip, and contract resolution fees. Booking a holiday and/or a trip implies accepting these specific terms and conditions of sale.

No right of withdrawal

In application of Article L221-28-12 of the French Consumer Code, the right of withdrawal does not apply to the provision of lodging, transportation, dining or recreation, which must be furnished on a date or at a specific frequency.

Once the traveller’s telephone details are collected, they are informed that they may choose to be put on a free marketing call opt-out list, for example: http://www.bloctel.gouv.fr/

  1. PRICES

The holiday programme descriptions and rate tables provide a guide to the services included in the package rates we offer. Our prices are posted in euros including all taxes. The prices do not include personal expenses.

These prices vary by when the holiday is taken and in some cases by the number of people indicated on the holiday description.

1.1. Rate tables

Rate tables can be found on the pricing pages and provide a guide to the services included in our package rates. Prices were determined in euros on 10/3/2022 based on the hospitality rates and market situation in France. For stays at Résidences, they include all taxes (except tourism taxes) and provision of the lodging, including utilities (water, electricity, heating).

Holidays booked for a special non-refundable rate without a cancellation option shall not be subject to any refunds or changes, and full payment is due upon confirming the booking.

1.2. “Bons plans” packages

Certain restrictions apply to Bons Plans packages, which cannot be combined or backdated, and are subject to availability and valid for the destinations and periods indicated. To access specific Bons Plans packages cited in the brochure and on the website, you must provide the PROMO code for the desired package at the time of booking (e.g. SOLO for the Free Extra Single package). However, only promotional codes (one code per booking) provided at the time of booking shall be acknowledged.

Promotions shall apply to eligible services, excluding optional services for additional fees.

1.3. Chosen services

The services chosen at the time of booking are owed in their entirety. Unused services are not refundable.

Our rates do not include TOURISM TAXES collected on behalf of the local city. This additional tax must be paid onsite.

MMV monitors the daily developments of government directives and establishes protocols based on standards issued by the public health authorities. No damages may be claimed if certain included or optional services cannot be honoured due to the latest public health protocols.

1.4. Deposit or security deposit

For rental holidays: Depending on the type of lodging, you will be asked for a security deposit of 300-2,000 euros upon arrival. It will be returned to you after your stay, minus any replacement or cleaning fees and/or any other additional unpaid services. The client will be charged for lost keys or cards. The client is responsible for any broken or damaged objects, and any damages that may be caused to the facilities and items in the residence. If the security deposit does not provide sufficient funds, the difference shall then be requested.

For stays at a Hôtel Clubs: You will be asked for a security deposit of 100 euros to use some of the equipment provided (e.g. padlocks and hair dryers).

The security deposit may also be used to cover non-payment of onsite services, specifically for bar beverages.

1.5. Hôtel Club child rates

Rates and free items for children only apply to children sharing a room for two people paying the adult rate, and are limited to two children per room. The child rate is applied according to the child’s age on the holiday arrival date.

If you have not been billed for a child's holiday (“Free Lodgings”), supplementary services used must be paid onsite in addition.

  1. PRICE REVISION (waiting for Nelly's feedback):

The prices indicated on the rate tables were established on 10/3/2022 based on the prices for the provision of various services in force on that date.

If the price of fuel causes these prices to change, in terms of taxes or licence fees for the contracted travel services or exchange rates pertaining to the contract, mmv shall have the option to increase or decrease the sales prices in accordance with Article R211-8 of the French Tourism Code. Regardless of the amount of increase, the client will receive a clear and legible detailed explanation in non-digital format no later than twenty (20) days prior to the start of the holiday.

Thus, any changes to these market conditions are likely to cause a price change. If the package rate increases by more than 8%, the client may agree to a change of their contract and a substitute of services or to withdraw their contract and receive a refund without penalties for the amounts paid within a maximum period of 14 days in application of the provisions in Article R211-9 of the French Tourism Code. The client is given seven days to inform mmv of their decision in writing, after which their decision to withdraw the contract shall incur the fees set forth in Article 10 hereafter. Conversely, if the aforementioned prices are reduced, the client may receive a reduction commensurate to the price.

  • PAYMENT METHODS

Bookings longer than 30 days from the start date:

The client shall have the option to choose one of two payment methods:

  • An advance of 30% of the service price payable at the time of booking in the Lodgings portion of Résidence Clubs and full room and board at Hôtel Clubs. For supplemental services (ski lifts, ski equipment, wellness facilities), 10% of the amount for these services shall be paid in advance at the time of booking. The balance of the bill must be settled no later than and without notification ONE MONTH BEFORE THE HOLIDAY BEGINS.
  • It is possible to pay in three or four instalments plus fees through the Oney system found on the mmv website and the booking centre. As such, the client may opt to pay in three or four instalments at the time of booking. They are then directed to a form to be completed.

Registrations confirmed in under 30 days from the start of the holiday must be paid in the full amount of the booking.

With regard to non-refundable rates without a cancellation option, the total price of the holiday is owed when the booking is confirmed.

mmv shall consider bookings cancelled that the client has not paid in full by the scheduled deadlines and reserves the right to make use of the services cancelled by the client without prior notice.

  1. ANCV and HOLIDAY VOUCHERS

mmv holidays are qualified to accept holiday vouchers (chèques vacances). Holiday vouchers from the ANCV (French Holiday Voucher Agency) must be sent BY REGISTERED LETTER with PROOF OF RECEIPT to mmv, 51 avenue France d’Outremer B.P.39 - 06701 SAINT LAURENT DU VAR CEDEX. mmv is released of any liability for ANCV vouchers sent by standard post.

  1. TRANSFER OF CONTRACT

The client may transfer their mmv contract to anyone who meets all the applicable terms and conditions in the contract. To this end, they shall inform mmv of their intention to transfer the contract in any non-digital format as per Article L 211-12 of the French Tourism Code or Article R 211-7, and that allows for a proof of receipt, no later than seven (7) days prior to the start of the holiday. mmv is not bound to honour transfers that occur in under seven (7) days prior to the start of the holiday. mmv shall notify the assignor of any fees, licence fees or any other additional expenses incurred by the transfer. The assignor and the assignee shall be jointly and severally liable to settle the balance of the price as well as any fees, licence fees or any other additional expenses incurred by the transfer.

  1. RECEPTION TERMS

Seasonal opening dates for the buildings are provided on the brochure's pricing pages.

All of our facilities are non-smoking.

1. At Hôtel Clubs and mmv Résidences

Clients are provided a general description of the accommodations for holidays at Hôtel Clubs and mmv Résidences. All of the photos in the marketing materials, specifically in the brochure or on the website, are background images and non-binding. Similarly, mmv cannot be held liable for any information provided about cultural or sport activities that we have received from tourism offices at the ski resorts.

mmv offers traditional holidays for families and the lodgings are designed for this purpose.

It reserves the right to refuse any bookings that contradict this premise or would seek to misuse it.

The first and last names and ages of all travellers, including infants, must be provided at the time of booking. Any incorrect information may cause the immediate cancellation of the booking. For obvious reasons of safety (pool, evacuations) and health (hospitalization during the holiday), minors who are unaccompanied by one of their legal guardians in the sense of Article 382 of the French Civil Code shall not be admitted.

MMV monitors the daily developments of government directives and establishes protocols based on standards issued by the public health authorities. No damages may be claimed if certain included or optional services cannot be honoured during holidays.

There is a chance that some of the activities and facilities offered and cited in descriptions in the catalogue will be discontinued, in particular due to weather conditions or an act of God, or are not operable before or after the season.

Admittance to a lodging may be refused to clients exhibiting disruptive behaviour that impedes the peace and tranquillity of the host facility. mmv also reserves the right to cancel any bookings for a client with whom it is in litigation pertaining to the payment of a previous order.

mmv reserves the right to sell the lodgings for other bookings if the client does not arrive on the planned date without having sent notice to the head offices within five days.

No “partner” benefits or promotions can be applied to a booking that has already been fully or partially paid for.

SERVICES: We recommend referring to the description of services for the desired facility. For a detailed list of services, please see the Practical Guide and Rates in the Winter 2022-2023 brochure. Desired services must be specified at the time of booking and cannot be modified during your stay.

2. Hôtel Club mmv - Week-long holidays with full room and board

Seven days and seven nights: Includes dinner on the day of arrival (rooms are assigned after 6:00 PM) through breakfast on the day of departure (rooms are vacated by 9:00 AM). During your booking, you may receive the keys to your room after 11:00 AM by opting for Early Check-In (additional fee applies). No check-ins will be allowed onsite before 6:00 PM without purchasing this supplemental option.

ARRIVAL TIMES: Out of respect for the residents already in their accommodations, holidaymakers cannot be given access to the facilities before 7:30 AM.

Not all BEDROOMS are equipped with 2-person beds. The majority of the rooms for four people are furnished with a bunk bed and two twin beds or one double bed.

3. Partner Résidences/Chalets and Résidence Club mmv rentals

Keys are provided as of 5:00 PM on the day of arrival and must be returned by 10:00 AM on the day of departure. In the event an arrival is prevented or delayed, clients must notify the Résidence so it may make the best arrangements for your arrival outside reception hours. During your booking, you may receive the keys to your apartment after 11:00 AM by opting for Early Check-In (additional fee applies). No check-ins will be allowed onsite before 5:00 PM without purchasing this supplemental option.

STATEMENT OF CONDITION: Lodgings are fully equipped with tableware, silverware, bedding, sheets, and household linens. We may be unable to conduct an inspection/statement of condition/inventory while you are present. In all cases, you will be provided a statement of condition/inventory upon your arrival. Once you take possession of the lodging, it is imperative that you verify the accuracy of the statement of condition/inventory and that the appliances and sanitary facilities are in good working order. You are responsible for notifying the onsite manager if anything is missing or not working within 24 hours of arrival.

The lodging must be returned on the day of departure in clean condition with the inventory and statement of condition verified. You are hereby informed that if the lodging is not returned in an acceptable state of cleanliness and/or the kitchen area has not been tidied and/or cleaned, we will be required to bill you for a minimum kitchen cleaning fee of €70.

All of our lodgings are non-smoking and any violation of this rule will be subject to a fine of €100 per lodging at the time of departure or withdrawn from the security deposit paid upon your arrival.

We remind you that you have been informed in the description of the maximum number of people your type of lodging sleeps and that, for reasons of safety, this lodging cannot not in any way be occupied by more people that that specified in the booking.

HOUSE RULES: House rules are posted in the reception area to ensure your holiday is enjoyable. Please take note of and follow them.

4. Your special requests in terms of lodging assignment

At the time of booking, you may submit a special request for accommodations such as a specific floor or adjoined lodgings. mmv cannot guarantee special requests pertaining to your lodging at any time. Such requests do not become binding unless agreed to by mmv.

Our team will do everything in its power to satisfy you, but your request will be considered in light of the feasibility and planning of rooms or the apartment, and is subject to the schedule of your Hôtel Club or Résidence.

No claims may be made against our services if we are unable to fulfil your special request.

5. Wellness and spa facilities (for adults 18 and over only)

Not all establishments offer these services. They are subject to specific regulations for your hygiene and safety. Depending on the destination, access to the wellness and spa facilities may or may not require an appointment and is subject to availability and limited to contraindications for using these services. Disobeying any house rules at the wellness and spa facilities shall result in refused entry to the facilities. It is compulsory to wear bathing suits and non-slip sandals. Mobile phones, and outside food and drinks are not permitted inside.

Pursuant to Article 16 of Law No. 96-603 of 5/7/1996 as modified on 4/3/2010, “massage” refers to any bodywork performed for the exclusive purpose of aesthetics and well-being – not for medical or therapeutic purposes – by spa masseurs or certified aestheticians. Services are paid when appointments are made.

Cancelling an appointment without providing a medical certificate or rescheduling the appointment fewer than 24 hours in advance or not attending an appointment cannot be compensated by a replacement or refund for the booked service, which shall be billed in full.

The opening hours and days specified in the marketing materials or holiday confirmations are provided for information only. The mmv team at your holiday facility may decide to change or be required to do so at any time.

6. Ski lifts and ski equipment rentals

For week-long stays: Ski lift tickets are sold in six-day packages for holidays with seven nights of lodging. The ski lift package effectively begins the day after arrival and ends the night before departure.

The same terms apply to ski equipment rentals. You may collect your equipment at 6:00 PM on the arrival day and must return it by the end of the day before your departure date. mmv cannot be held liable for stolen or broken ski equipment. To alleviate this type of inconvenience, we remain at your disposal while booking insurance for these sorts of incidents. Please note that packages for ski lifts and ski equipment are registered in your name. Therefore, when booking you must accurately enter the first and last names, birthdays and skill levels of the clients who will be using these services. mmv cannot be held liable for any missing or incorrect information provided by the client.

For stays of up to four nights, ski services begin on the day of arrival.

When booking your ski services (via the booking centre or on our website), we ask that you carefully verify the start date for these services in the section BOOKED SERVICES in your confirmation email and contact us to make any changes no later than seven days before your holiday begins.

mmv cannot under any circumstances refund you for lost or unused ski lift packages and ski equipment that is not used.

If the ski area is closed during a holiday, mmv will refund clients based on the actual refund the company managing the ski lifts grants to mmv.

7. Kids Clubs

At Hôtel Clubs, free access to Teens Clubs and Tweens Clubs is reserved for clients who have booked at least a full week-long holiday. Access to Baby Club and Mini Club is subject to available places at each Hôtel Club with a booking.

The Baby Clubs at Arêches-Beaufort, Les Sybelles and Les Clarines are open for five half-days Monday through Friday. It must be reserved when booking the apartment.

Parents are solely responsible for their children except when expressly placed under the care of our activity leaders. For their own safety, children with food allergies must be cared for by their parents at meal and snack times.

8. Pets

Pets are not permitted at Hôtel Clubs or partner facilities marketed under the Mountain Collection brand name. Pets are allowed at Résidence Clubs mmv but are limited to a maximum of one pet per lodging and subject to a supplemental fee per pet, per day or per week that is due at the time of booking or onsite upon your arrival. Pets must have tattoo registration markings, be vaccinated and have health records. They are permitted to enter common areas on a leash, but are not allowed in pool areas. Pet owners are responsible for making sure their pets remain obedient and clean. We reserve the option to refuse and/or remove any dangerous or aggressive animals, or more broadly pets that disrupt the proper operation of the residence.

  • CLAIMS

In an effort to prevent any inconveniences throughout your stay or journey, and in compliance with Article L211-16 II of the French Tourism Code, clients must inform mmv as soon as possible if they notice any discrepancies while executing a travel service covered by the package holiday contract. Failure to do so may affect the amount discounted or the damages and interest that may be owed.

In the event a dispute cannot be settled onsite, claims should be sent to mmv, 51 avenue France d’Outremer BP 39 06701 SAINT LAURENT DU VAR along with any original supporting documents BY REGISTERED LETTER as soon as the client returns home. Any claims pertaining to sales contracts signed by an individual cannot be extended to a group. The reply deadline may vary by the length of an investigation with the service providers. After referring the matter to the agency’s customer service department and in the absence of a resolution within one month, clients may put the matter before the Médiateur du Tourisme et du Voyage (Tourism and Travel Mediator) which can be contacted at: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. All of the procedures for referring such matters can also be found online: www.mtv.travel

  • MODIFICATIONS

1. Prior to departure and if external events place requirements on mmv or there are extraordinary and unavoidable circumstances, mmv may be compelled to cancel all or part of the planned services or to reschedule a holiday. In such cases, resorts will suggest a range of alternate solutions and equivalent equipment will be offered. If no alternate solution can be found, mmv shall provide a refund for the corresponding amounts paid as well as any services that required prepayment, such as transport, with the exception of any additional compensation in compliance with Articles L211-13-3 and L 211-14 of the French Tourism Code.

2. Whether a booking is made by telephone or online, if the client makes changes to elements such as services or staff at a later time that affect the original booking, they will be billed processing fees of €10 per change.

  1. INSURANCE AND CANCELLATIONS

Pursuant to Article L 211-14 I of the French Tourism Code, clients have the option to cancel their holiday at any time by paying the cancellation fee as indicated in the table below:

mmv CANCELLATION FEES

Date of cancellation

Amount withdrawn by mmv per case

More than 60 days before the holiday begins

No cancellation fee

31-59 days before the holiday begins

30% of the price of the holiday

16-30 days before the holiday begins

70% of the price of the holiday

2-15 days before the holiday begins

100% of the price of the holiday

The day before the holiday begins and a no-show, early departure

100% of the price of the holiday

Refunds for VAC’ASSUR subscriptions: Refund less any ASSURINCO excess (Mutuaide Assistance).

In view of the particular nature of special rate services such as those labelled as “non-refundable without option to cancel,” cancellation and change fees are charged at 100% of the total amount billed upon booking.

Cancellation fees are always indicated in the table above for all the products in the catalogue and for supplemental services.

If the traveller shows proof of prior a guarantee for liabilities covered by their insurance, they have the option to terminate the policy without penalty within fourteen (14) days as long as no guarantee has been implemented.

  1. LIABILITY - PERSONAL LIABILITY INSURANCE

Pursuant to Article L 211-16 I of the French Tourism Code, mmv is legally bound to execute the services cited in the contract signed and must provide the client support if they encounter any problems.

Pursuant to Article L 211-16 II the French Tourism Code, clients must inform mmv as soon as possible if they notice any discrepancies while executing a travel service covered by the contract. Failure to notify may affect the determination of any price reduction or damages.

mmv will correct any discrepancies, unless it is impossible to do so or it incurs costs incongruent with the overall value of the travel services. Pursuant to Article L 211-17 of the French Tourism Code, clients have the right to a reasonable price reduction for the time during which the services provided are not compliant with the contract signed with mmv, unless it has been determined that the discrepancy is the fault of the client, a third party not providing the travel service cited in the contract signed with mmv and that it was of an unforeseen or unavoidable nature or that it was caused by extraordinary and unavoidable circumstances.

In all events, if it becomes impossible to honour a core component of the contract due to an outside event out of mmv's control, mmv shall notify the client of the situation as quickly as possible. The client may then agree to amend the contract offered by mmv or to cancel it without penalty.

mmv has a Civil Liability insurance policy specifically for the hotel industry. Nonetheless, holidaymakers are advised to have their own civil liability insurance policy. If personal belongings are lost, stolen or damaged by a third party at the holiday facilities, mmv cannot be held liable beyond the legal requirements.

  1. OPTIONAL INSURANCE – VAC’ASSUR

For your safety, mmv has a multi-risk VAC’ASSUR No. 5187 policy with Assurinco (Mutuaide Assistance) that covers the following: cancellation of holiday, repatriation assistance, late arrivals, early departure/snow events, trip compensation, personal accident, damage or theft of rented ski equipment, no option to return home, and special coverage for epidemics and pandemics.

This is an optional insurance policy that we will offer you when registering. You may view the product description and general policy terms and conditions at any time on www.mmv.fr

RATES:

VAC’ASSUR rates are included for anyone registered on the booking. These rates vary depending on the booking amount's price tier. If services are added after the booking is made, the price for VAC’ASSUR will be changed, as needed, based on the holiday’s updated amount. Pricing details can be fund on www.mmv.fr/vacassur

WHAT SHOULD I DO IF I HAVE TO CANCEL MY HOLIDAY?

You or an insured third party must notify mmv of your cancellation using the fastest method possible as soon as an event covered in the policy occurs that impedes your departure. Once you have announced your cancellation to mmv, you must open a claim with Assurinco within five business days of that event by emailing sinistre@assurinco.com or online at https://mmv.assurinco.com. For more information on tracking open claims cases, you may contact Assurinco by telephone Monday through Friday between 2:00 PM and 6:00 PM on +33 (0)5 34 45 31 51.

IF YOU NEED ASSISTANCE DURING YOUR HOLIDAY

To receive coverage under the VAC’ASSUR policy (repatriation assistance, overseas medical expenses, advance for hospitalisation costs while outside the country of residence, search and rescue expenses, repatriation of a body, death formalities, substitute driver, foreign legal assistance, early return), to check on a local emergency rescue operation, you must contact the Mutuaide Assistance medical centre or potentially the policyholder’s family. The help hotline can be reached 24/7 on +33 (0)1 55 98 88 21 or by email at medical@mutuaide.fr.

Please be aware that your case cannot be managed unless you have called the help hotline. The event must also be covered in the policy.

YOU HAVE CUT SHORT YOUR ACTIVITIES or SNOW HOLIDAY

Following an event that is covered in the VAC’ASSUR policy, you are refunded for the holiday expenses that have already been paid and are unused (not including transport) prorated from the night after the date of early return.

If snow activities are cut short, Assurinco refunds you for an amount stipulated in the general terms of sale for the package and ski equipment rental not used following the covered event.

IMPORTANT: Services that are not covered by the insurance policy shall not be refunded or compensated in any way.

The Snow Activity Interruption coverage only applies from December 13 to April 30 of the following year.

  • FINANCIAL WARRANTY

mmv has a insolvency protection policy with Groupama – Assurances Crédit et Caution, 8-10 Rue d’Astorg 75008 PARIS - Tel.: +33 (0)1.70.96.63.40 Email: info@groupama-ac.fr. Travellers may contact Groupama if they are refused the services covered due to mmv's insolvency.

  • PERSONAL DATA

Pursuant to EU Regulation 2016/679 of 27 April 2016 known as the GDPR, mmv undertakes to only process client data that is strictly necessary for delivering its services. It undertakes to only retain the data processed during the period that is strictly required to carry out its tasks and to prove proper execution of its services subject to legal obligations. mmv hereby affirms that it possesses the technical and human resources to ensure the security and confidentiality of the data provided by the client.

Pursuant to the GDPR, the client has a personal right to access their data to rectify, oppose, delete and transfer personal data in their name that mmv has to collect to process their file and may do so by writing to mmv, 51 avenue France d’Outremer BP 39 06701 SAINT LAURENT DU VAR.

Within the scope of the GDPR, mmv has designated a Data Protection Officer who ensures that your personal data is always used transparently, accurately and in compliance with the law. The Data Protection Officer whom mmv has designated is: Odile Dussart, Esq., Data Protection Officer and Attorney at the Bar of DRAGUIGNAN 95, Avenue Victor Hugo 83700 Saint Raphael - France

mmv's full Confidentiality Policy can be found at http://www.mmv.fr/politique-de-confidentialite

Lodgings and some common areas such as reception at certain facilities (Arêches-Beaufort, Tignes Altaviva, Les Saisies, Les Clarines, Les Sybelles, Les Bergers, Plagne 2000, Les Deux Domaines) are equipped with electronic locks controlled by card or smartphone. The data used to open the locks are retained for no longer than three months.

For entertainment purposes at Hôtel Clubs or Résidence Clubs, and to create and share memories, during their stay all clients authorise mmv, and any individual or company it authorises, to be photographed or videotaped, which includes their minor children without compensation. This content may be used in any paper, audio-visual, multimedia, digital format (Internet and social media) for information, advertising, promotional and marketing purposes to promote mmv facilities and the company and its activities. All participants thereby waive any claim or legal action against this authorisation. This authorisation is valid for five years from agreeing to the terms of sale herein at the time of booking your holiday.

Any client who does not wish to be photographed or videotaped during their holiday under these terms may notify mmv in writing at the time of booking or inform management or an activity leader at the holiday facility.

The mmv General and Specific Terms and Conditions are also available on www.mmv.fr.

mmv © 2022


GENERAL & SPECIAL CONDITIONS SUMMER SEASON 2021

mmv is a SAS company with a capital of €4,440,000 - whose registered office is located at 51, av France d'Outremer - BP39 - 06701 ST LAURENT DU VAR - Cedex, Tel. 0492126200 courrier@mmv.fr, registered in the RCS ANTIBES under n° 411926892, Registered in the Atout France Register under n° IM 006110006.

Financial guarantee issued by the APS, 15 avenue Carnot 75017 PARIS

RCP insurance - professional civil liability underwritten by Allianz - Omnes - 26 Rue Traverse - 29200 Brest - RC GESTION N°49156794

The present conditions are applicable, as soon as they are published on the site , to all services developed and sold by mmv.

IMPORTANT INFORMATION

Flats, rooms are allocated by mmv according to availability. This allocation can be changed at any time before the actual handing over of the keys. mmv can therefore in no way guarantee a precise location for the chosen accommodation. Only the location, dates and type of accommodation are guaranteed.

Partner" advantages and promotions cannot be applied to a reservation that has already been paid for in whole or in part.

In the event of non-arrival on the day of arrival and without a written notice sent by the client to the head office within 5 days, mmv reserves the right to put the accommodation back on sale.

Reservations are nominative and personal. They cannot therefore be transferred, except in the case provided for in article VI of the present terms and conditions, or rented out in whole or in part, without the prior and express agreement of mmv, and reserves the right to cancel any reservation made by a client with whom there is a dispute concerning the payment of a previous order.

GUARANTEE MY BEST HOLIDAYS - Conditions of the guarantees


BEST PRICE GUARANTEE (excluding partner institutions


If you have booked a stay in an mmv establishment, and you find, within 7 days of your booking and more than 30 days from the date of the start of your stay, on the mmv website or on another website, a lower price for the same stay, on the same arrival and departure dates, with the same conditions and the same services, mmv undertakes via its "Best Price" guarantee to reimburse you the difference (reimbursement if the balance is paid, or deduction of the final sum to be paid).

This guarantee applies to bookings made via the mmv reservation centre or the mmv website. The price of the stay booked (rental or full board) with mmv does not include booking fees.

PREAMBLE

Our brochure and our website complete the preliminary description given to the traveller in accordance with article R. 211-4 of the Tourism Code.

According to articles L211-9 and R211-5 of the Tourism Code, mmv reserves the right, with the traveller's agreement, to modify some of the services offered and indicated in the description given to the traveller, and in particular: the characteristics of the trip, the price, the payment terms, the minimum number of people required for the trip and the contractual cancellation fees. Booking a holiday and/or a trip implies acceptance of these special conditions of sale.

No right of withdrawal

In application of article L221-28-12° of the Consumer Code, the right of withdrawal is not applicable to the provision of accommodation, transport, restaurant and leisure services which must be provided on a specific date or at a specific time.

When his telephone contact details are collected, the traveller is informed that he has the possibility of registering on a free list to oppose telephone canvassing, for example:

I. PRICE

The description of the programs of the stays and the price tables contain the indicative of the services included in the proposed fixed prices. Our prices are published in Euros including all taxes.

Prices do not include personal expenses.

These prices vary according to the period of execution of the stay and sometimes according to the number of participants recalled on the description of the stay.

1.1. Price tables

They are located on the price list pages and contain an indication of the services included in the prices offered. The prices have been established in euros, as at 01/03/2020 according to hotel rates and economic conditions in France and are for stays in Residence all taxes included (excluding tourist taxes) and include the provision of accommodation, charges included (water, electricity, heating).

Stays booked with a special non-cancellable non-refundable rate will not give rise to any refund or modification and are due in full upon confirmation of the booking.

1.2. Good plans

Voucher Plans offers are subject to conditions, cannot be combined, are not retroactive, are limited by availability and are valid for the destinations and periods indicated. To access certain Bons Plans offers mentioned in the brochure and on the website, it is mandatory to indicate the PROMO code of the chosen offer when booking (e.g. SOLO for the "single supplement free" offer for all bookings after 16/03). However, only the promotional codes (only one code per booking) communicated at the time of booking will be taken into account.

1.3. Benefits withheld

The services retained at the time of booking are due in full. Any service not consumed is not refundable.

STAY TAXES collected on behalf of the municipalities are not included in our rates. They are to be paid on the spot in addition.

1.4. Guarantee or security deposi

For rental stays: a deposit of 300 to 500 euros depending on the type of accommodation made available will be required on arrival. It will be returned to you after your stay after deduction of any replacement or cleaning costs and/or any other additional services not paid for. Any lost key or card will be charged to the client. The client is responsible for any broken or damaged objects and for any damage that may be caused to the facilities and installations of the residence. If this deposit proves to be insufficient, the client will be asked to make good the damage.

For stays in the Club Hotel, a deposit of 100 euros will be required for the use of some of the facilities provided (padlock, hair dryer, etc.). This deposit can also be used in the event of non-payment for on-site services, in particular for bar consumption.

1.5. Children's rates in Club Hotel

The child rates and gratuities only apply to children sharing a room with 2 people paying the adult rate, up to a limit of 2 children per room. The rate for children applies according to the age of the child on the date of arrival.

If you have a child whose stay has not been invoiced to you ("Free accommodation"), any additional services consumed must be paid for on the spot, in addition.

In the case of a "single parent" registration, the child who has to pay the adult rate benefits from a special reduction of -15% based on the adult full board rate.

II. PRICE REVISION :

The prices shown in the price tables were established as at 01/03/2020 on the basis of the prices of the various services in force at that date.

In the event of a variation resulting from the cost of fuel, the level of taxes or fees on the travel services included in the contract or exchange rates in relation to the contract, mmv will have the possibility of modifying the selling prices upwards or downwards in accordance with article R211-8 of the Tourism Code. In the event of an increase, regardless of the amount, a clear and comprehensible supporting statement will be given to the customer on a durable medium no later than twenty (20) days before the start of the holiday.

Any change in these economic conditions is therefore likely to lead to a change in price, in accordance with article L 211-12 of the Tourism Code. In the event of an increase in the fixed price of more than 8%, the customer may accept a modification of his contract and a substitute service or cancel his contract and obtain without penalty the reimbursement of the sums paid within a maximum period of 14 days, in application of the provisions of article R 211-9 of the Tourism Code. The customer will benefit from a period of 7 days to inform mmv in writing of his decision, after which his decision to cancel the contract will be accompanied by the charges provided for in Article X below. Conversely, in the event of a reduction in the above-mentioned costs, the customer may benefit from a proportional reduction in price.

III. ADMINISTRATIVE FEES

The booking fee is compulsory and must be paid in full when confirming the reservation. For stays booked by telephone from 5 nights: 29 € / file and from 19 € up to 4 nights included (A file cannot exceed 15 adults).

The booking fee will be increased by 10 € if the deposit has been paid by credit card on the site but the price of the stay is paid by any other means of payment than credit card.


IV. TERMS OF PAYMENT


COVID-19 Information

For all stays from 1 March to the end of April 2020 cancelled as a result of the COVID 19 epidemic and the implementation of the order of 25 March 2020, which gives rise to a charge to all customers concerned "equal to that of the totality of the payments made under the cancelled contract" (charge which will be usable until 15 October 2021).
This credit can be used in the form of a deferral (deferral being understood to mean: a stay with an identical or equivalent service: equivalent dates, identical type of accommodation) at the same price or a credit on a future stay (for a stay for an amount greater than your initial stay, you will have to pay the difference and if this amount is less than your initial stay, the credit will be charged to the price of your new stay, and the balance will be carried over to a credit to be spent on another stay). At the end of the 18 months, i.e. on 15/10/21, your unused or partly used credit will be refunded in full or for the unused part.
Our company recognises the possibility of making this deposit transferable. The transfer must be notified to mmv for validation, failing which the value will have no effect.

Reservation more than 30 days before departure:
The customer will have the possibility to choose between two methods of payment:
Payment in two instalments:

30% of the amount of the service will be paid as a deposit at the time of booking on the Accommodation section for residences and full board in Club Hotels. For the so-called additional services, 10% of the amount of the services will be paid as a deposit at the time of booking. The balance of the invoice must be paid at the latest and without reminder ONE MONTH BEFORE THE BEGINNING OF THE STAY.

Payment in three instalments without charge:
30% of the amount of the service will be paid as a deposit at the time of booking on the Accommodation part for residences and full board in Club Hotels. For the so-called complementary services (Well-being), 10% of the amount of the services will be paid as a deposit at the time of booking.
20% of the amount of the service will be paid 45 days before departure. The balance of the invoice must be paid at the latest and without reminder ONE MONTH BEFORE THE BEGINNING OF THE STAY.


Reservation less than 30 days before departure:

Registrations confirmed less than 30 days before the start of the stay must be accompanied by payment of the total amount of the reservation. The total price of the stay is due upon confirmation of the reservation and is non-refundable and cannot be cancelled.

mmv will note the cancellation due to the client who has not paid the total amount of the stay by the expiry of the set deadlines and reserves the right to dispose, without prior notice, of the services cancelled by the client.

Well-being :

In accordance with Article 16 of the law n°96-603 of 5/07/1996 modified on 4/03/2010, the term "massage" is understood to mean all modelling manoeuvres carried out for exclusively aesthetic and comfort purposes, excluding any medical or therapeutic purpose, by qualified wellness masseurs or beauticians.

Payment for the services chosen is made at the time of booking.

V. ANCV / HOLIDAY VOUCHERS

mmv stays are approved to accept holiday vouchers. ANCV holiday vouchers must be sent BY RECOMMENDED MAIL with ACCEPTANCE OF RECEIPT to mmv, 51 avenue France d'Outremer B.P.39 - 06701 SAINT LAURENT DU VAR CEDEX. mmv declines all responsibility in the event of ANCV holiday vouchers being sent by normal post.

VI. ASSIGNMENT OF THE CONTRACT

The customer may assign the contract concluded with mmv to any person who satisfies all the conditions applicable to the contract. To this end, he shall inform mmv of his intention to transfer his contract on any durable medium within the meaning of article L.221-1 3° of the Consumer Code and allowing him to obtain an acknowledgement of receipt, at the latest seven (7) days before the start of the holiday. Any transfer taking place less than seven (7) days before the start of the holiday will not be binding on mmv. mmv will inform the transferor of any fees, charges or other additional costs incurred by this transfer. The assignor and the assignee will be jointly and severally liable for the payment of the balance of the price as well as any fees, charges or other additional costs incurred by the assignment.

VII. RECEPTION CONDITIONS

OPENING DATES for the season are indicated on the price pages of the brochure.

All our establishments are non-smoking.

1. In MMV hotel club and residence

For a stay in Residence mmv, a general description of the flats is given to the customer. All the photos contained in the commercial documents and in particular in the brochure or on the website are ambient photos and are not contractual. Likewise, all information concerning cultural or sporting activities sent to us by the Tourist Offices in the resorts cannot in any way engage the responsibility of mmv.

mmv offers family holidays in the traditional sense, the accommodation is specially designed for this purpose.

It reserves the right to refuse any reservation made contrary to this principle, or which would seek to divert it.

As a result, only an adult over 18 years of age can make a reservation. It is imperative that he or she be present during the stay.

The surnames, first names and ages of all participants, including newborns, must be given at the time of booking. Any erroneous information may lead to the cancellation of the reservation without delay. For obvious reasons of safety (swimming pool, evacuation) or health (possible hospitalisation during the stay), minors not accompanied by one of their legal representatives within the meaning of article 382 of the Civil Code, are not admitted.

It may happen that some of the activities and facilities proposed and indicated in the description in the catalogue may be cancelled, in particular for climatic reasons or in the event of force majeure, or may not operate during the pre- or off-season.

Access to the accommodation may be refused in the event of a disruptive attitude on the part of clients, contrary to the calm and serenity of the reception site. mmv also reserves the right to cancel any reservation made by a client with whom there is a dispute concerning the payment of a previous order.

In the event of non-arrival on the day of arrival and without a written notice sent by the client to the head office within 5 days, mmv reserves the right to put the accommodation back on sale.

The "partner" advantages and promotions cannot be applied to a reservation that has already been paid for in whole or in part.

SERVICES: It is recommended to refer to the description of the services of the desired establishment. For details of the services, please refer to the Practical Guide & Prices in the Winter 2020-2021 brochure. The choice of services must be specified at the time of booking, it is not possible to change it during your stay.

2. In Hotel Club mmv - "Weekly" stays with full board

7 days / 7 nights: from the day of arrival for dinner (room allocation from 6pm) to the day of departure for breakfast (rooms are vacated by 9am). When you make your reservation, you can obtain the keys to your room from 11:00 am by reserving (with supplement) the Early Check In. Without the purchase of this supplement, no check-in before 18:00 will be allowed on site

ARRIVAL HOURS: Holidaymakers are not allowed to enter the establishments before 7:30 in the morning in order to respect the rest of holidaymakers who are already residents.

BEDROOMS are not systematically composed of double beds. Rooms for 4 people are usually composed of a set of 2 bunk beds and 2 twin beds or a double bed.

SERVICES : It is recommended to refer to the description of the services offered by the establishment. For details of the services, please refer to the Practical Guide & Prices in the Summer 2020 brochure. The choice of services must be specified at the time of booking, it is not possible to change it during your stay.

3. In Partner Residence and Residence Club mmv for hire

The keys are handed over from 5:00 pm on the day of arrival. The keys are returned before 10:00 am on the day of departure. In case of impediment or late arrival, it is essential to inform the Residence in order to organise your arrival outside the opening hours of the reception desk. When you make your reservation, you can obtain the keys to your flat from 12:00 noon by reserving (at an additional cost) the Early Check In. Without the purchase of this supplement, no check-in before 17:00 will be allowed on site.

STATE OF LOCATION: The accommodation is fully equipped with crockery, cutlery, bedding, sheets and household linen. It is possible that we may not be able to carry out the check-in-inventory in your presence. In any case, an inventory of fixtures-inventory will be given to you on your arrival. When you take possession of the accommodation, it is essential that you check its accuracy and the correct functioning of the household and sanitary appliances. It is your responsibility to report any failure or anomaly to the person in charge on site within 24 hours of arrival.

On the day of departure, the accommodation must be returned in a clean and tidy condition and the inventory and inventory of fixtures must be checked. Please note that if the accommodation is not returned in a decent state of cleanliness and/or the kitchenette has not been tidied and/or cleaned, we will be obliged to charge you a cleaning fee for the kitchenette from 70€.

We remind you that the maximum number of beds per type is specified in the description and that, for safety reasons, the chosen accommodation may not be occupied by more people than the number indicated in the booking.

INTERIOR RULES: In order to make your holiday easier, an internal regulation is displayed at the reception desk. We thank you for reading and respecting them.

4. Your special requests (allocation of accommodation)

You can submit a special request when you make your reservation (view, floor, side-by-side accommodation...). This special request concerning your accommodation cannot be guaranteed by mmv at any time. It only becomes contractual after acceptance by mmv.

Our team will do its utmost to satisfy you, however, your request will be considered subject to the feasibility and organisation of the rooms or flat and subject to the planning of the hotel or residence. Failure to meet your particular request will not result in any claim against our services.

5. Wellness and spa facilities

This service is offered depending on the institution. For good hygiene and for your safety, it is subject to specific regulations. Access to the Well-being and Spa facilities is by reservation and subject to availability and within the limits of contraindications to the practice of these services. Any failure to comply with the internal regulations of the Well-being and Spa facilities may result in the banning of access to these facilities. Swimming costumes and non-slip sandals must be worn, mobile phones, food and drinks other than those provided on the premises are prohibited.

The opening days and times given in the commercial documents or the confirmations of stay are given as an indication, the team at your place of stay may decide or be forced to modify them at any time.

6. Children's Club

In the Club Hotel free access to the Teens Club or Club Teens is reserved for guests who have booked at least one full week's stay. Access to the Baby Club, Kids Club or Juniors Club is limited to the number of places available in each Club Hotel on priority booking.

In Residence Club mmv Team Kids and Team Juniors as well as Team Baby in Arêches-Beaufort only, can be offered (depending on the period and the establishment), their access is free for 5 half-days from Monday to Friday and must be reserved when booking the flat. Except in the case where they are expressly entrusted to our activity leaders, children are under the full responsibility of their parents. For their own safety, children with food allergies must be looked after by their parents at meal and snack times

7. Animals

In Club Hotels, pets are not allowed. In the Residences Club mmv, pets are accepted, with a maximum of one pet per accommodation, for a supplement per animal, per day or per week, payable when you make your reservation or on arrival (tattooed, vaccinated, presentation of health record). Pets are allowed, kept on a leash, in the common areas but are forbidden in the vicinity of the swimming pools. The owners are responsible for the good behaviour and cleanliness of their animals. We reserve the right to refuse and/or expel dangerous or aggressive animals or more generally animals that disrupt the smooth running of the residence.

VIII. CLAIMS

In order not to suffer any inconvenience during the entire duration of the stay or the trip and in accordance with article L211-16 II of the Tourism Code, the customer must inform mmv as soon as possible of any non-conformity observed during the execution of a travel service included in the package travel contract. Failure to do so may affect the amount of the reduction or any damages that may be due.

If a dispute could not be settled on the spot, the claim must be sent to mmv 51 avenue France d'OutIf a dispute cannot be settled on site, the claim must be sent to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR accompanied by all original supporting documents, BY MAIL RECOMMENDED as soon as the client returns. Insofar as the signed contract of sale is individual, any claim must be individual and not collective. The response time may vary according to the duration of the enquiry with the service providers. After contacting the agency's customer service department, and if there is no satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. You will also find all the procedures for making a complaint on the website:

IX. CONDITIONS OF MODIFICATION

- 1. Prior to departure and in the event of external events imposed on it or exceptional and unavoidable circumstances, mmv may be required to cancel all or part of the services provided or to move a stay. In this case, different alternatives in a resort and equivalent equipment will be proposed. In the absence of an alternative solution, mmv will reimburse the corresponding sums paid, as well as all services requiring prepayment (transport, etc.), excluding any additional compensation in accordance with articles L211-13-3 and L 211-14 of the Tourism Code.

- 2. In the event of a subsequent modification (service, number of people, etc.) of the initial reservation, due to the client, a processing fee will be charged on the basis of 10 € per modification, whether the reservation is made by telephone or on the Internet.

X. INSURANCE & CANCELLATION

In accordance with article L 211-14 I of the Tourism Code, guests have the right to cancel their stay at any time, subject to payment of a cancellation fee as indicated in the table below:

CANCELLATION CHARGES DEDUCTIONS PER mmv

Cancellation date Amount retained per file per mmv

More than 60 days before the beginning of the stay 80 € cancellation fee

From 60 to 46 days before the beginning of the stay 30 % of the price of the stay

From 45 to 31 days before the beginning of the stay 50 % of the price of the stay

From 30 to 16 days before the beginning of the stay 70 % of the price of the stay

From 15 to 2 days before the beginning of the stay 100 % of the price of the stay

The day before the stay and no show on arrival, interruption of the stay, early return 100% of the price of the stay.

Reimbursement in case of subscription to VAC'ASSUR or ALL'ASSUR: reimbursement with the exception of the administrative fees, VAC'ASSUR or ALL'ASSUR and a possible ASSURINCO (Mutuaide Assistance) excess.

Services at special rates such as those indicated as "non-cancellable, non-refundable", due to their specific nature, justify cancellation or order modification fees of 100% of the total amount invoiced at the time of booking.

Cancellation fees will always be those mentioned in the above schedule for all products in the catalogue as well as for additional services.

If the traveller has a previous guarantee for the risks covered by the insurance taken out, he has the option of cancelling this insurance free of charge within a period of fourteen (14) days as long as no guarantee has been taken out.

XI. LIABILITY - RCP INSURANCE

In accordance with article L 211-16 I of the French Tourism Code, mmv is automatically responsible for the execution of the services contained in the contract concluded and shall provide assistance to the client if he finds himself in difficulty.

In accordance with article L 211-16 II of the French Tourism Code, the customer must inform mmv as soon as possible of any non-compliance found during the execution of a travel service included in the contract; failure to inform mmv may affect the setting of any price reduction or damages. mmv will remedy the non-compliance, unless this is impossible or would result in disproportionate costs in relation to the overall value of the travel services. In accordance with Article L 211-17 of the Tourism Code, the customer shall be entitled to an appropriate price reduction for any period of non-compliance of the services provided under the contract concluded with mmv, unless it is established that such non-compliance is attributable to the customer, to a third party not involved in the provision of the travel services mentioned in the contract concluded with mmv and that it is of an unforeseeable or unavoidable nature or results from exceptional and unavoidable circumstances.

In any event, if compliance with an essential element of the contract is made impossible as a result of an external event which is binding on mmv, mmv shall inform the customer of the situation as soon as possible. The client may then accept a modification of the contract proposed by mmv or cancel the contract at no cost.

mmv has taken out a "hotel" type Civil Liability contract. However, it is recommended that holidaymakers are personally insured for civil liability. In the event of loss, theft of personal objects or damage caused to third parties in the holiday establishments, mmv's liability cannot be engaged beyond the legal provisions.

XII. OPTIONAL INSURANCE - VAC'ASSUR

For your safety, mmv has taken out multi-risk policies No. 5187 and No. 467 with Assurinco (Mutuaide Assistance), which include the following cover: cancellation of stay, repatriation assistance, late arrival, interruption of stay, compensation trip, individual accident, impossible return. Subscription is optional and will be proposed to you at the time of registration. The product information document and the general terms and conditions of the insurance contract can be consulted at any time on the www.mmv.fr website.

THE RATES :

The rates apply to all participants listed on the booking form. These rates fluctuate according to the price range in which the amount of the reservation is situated. In the case of additional services added after the reservation, the price will be modified, if necessary, according to the new total amount of the stay. Details of the price on the website

WHAT TO DO IF YOU ARE FORCED TO CANCEL YOUR STAY?

You, or a third party insured, must notify mmv by the quickest possible means of your cancellation as soon as the insured event preventing your departure occurs. After declaring your cancellation to mmv, you must open a file with Assurinco within 5 working days from the date of the event by e-mail sinistre@assurinco.com or by internet https://mmv.assurinco.com. For more information on the follow-up of open claims files, you can contact Assurinco by telephone from Monday to Friday from 2pm to 6pm on 05 34 45 31 51.

NEED ASSISTANCE DURING YOUR STA

To benefit from the guarantees of the VAC'ASSUR contract (repatriation assistance, medical expenses abroad, advance payment of hospitalisation expenses outside the country of residence, search and rescue expenses, repatriation of the body, death formalities, replacement driver, legal assistance abroad, early return), following the intervention of the local emergency services, you must contact or possibly the insured's family, the Mutuaide Assistance medical assistance platform. The assistance platform can be reached 7/7 days and 24/24 hours on 01 55 98 88 21 or by e-mail medical@mutuaide.fr.

Please note that your case cannot be handled without first calling the assistance centre. Moreover, the event must be guaranteed.

YOU HAVE INTERRUPTED YOUR ACTIVITIES or YOUR HOLIDAY

Following the occurrence of an event covered by the VAC'ASSUR or ALL'ASSUR contract, you will be reimbursed for the stay costs already paid and unused (excluding transport) from the night following the date of early return on a pro rata temporis basis. ATTENTION, services not covered by the insurance contract will not entitle you to any reimbursement or compensatory indemnity

XIII. FINANCIAL SECURITY

mmv has purchased insolvency protection from the APST, 15 Avenue Carnot 75017

PARIS - Tel : 01.44.09.25.35 Mail : info@apst.travel. Travellers can contact this entity if they are refused subscribed services due to the insolvency of mmv.

XIV. PERSONAL DATA

In accordance with EU Regulation (EU) 2016/679 of 27 April 2016, known as RGPD, mmv undertakes to only process customer data that is strictly necessary for the performance of its services. It undertakes to keep the processed data only for the period of time strictly necessary for the fulfilment of its mission and for proof of the proper execution of its services, subject to legal obligations. mmv declares that it has the technical and human means necessary to ensure the security and confidentiality of the data transmitted by the Customer. In accordance with the RGPD, by writing to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR, the Client has an individual access right in order to rectify, oppose, delete and make portable the personal nominative data that concerns him and that mmv is led to collect for the processing of his file.

In accordance with the RGPD, by writing to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR, the Customer has an individual right of access in order to rectify, oppose, delete and make portable the personal nominative data which concern him and which mmv is led to collect for the processing of his file.

Within the framework of the DPMR, mmv has appointed a Data Protection Officer who will ensure that your personal data is systematically used in a transparent, accurate and lawful manner. mmv, has appointed as Data Protection Officer: Maître Odile DUSSART, Data Protection Officer and Lawyer at the DRAGUIGNAN Bar 95, Avenue Victor Hugo 83700 Saint Raphael - France

Full details of mmv's privacy policy can be found at
https://www.mmv.fr/politique-de-confidentialite

In some establishments (Arêches-Beaufort, Tignes Altaviva and Les Saisies) the flats and some common areas such as reception are equipped with electronic locks controlled by card or smartphone. This access data (opening of the locks) is kept for a maximum of 3 months.

For entertainment purposes within the Hotel Club or Résidence Club and to create and share memories, each guest during their stay authorises mmv, any person or company authorised by them to be photographed and filmed as well as their underage children free of charge. These contents may be used on all paper, audiovisual, multimedia, computer (internet and social networks) media for information, advertising, promotional and commercial purposes to promote mmv establishments and company and its activities. Each participant thus waives the right to make any claim or take legal action relating to this authorisation. This authorisation is valid for a period of 5 years from the acceptance of these terms and conditions of sale when the reservation is made. Any customer who does not wish to be photographed or filmed under these conditions during the stay may inform mmv in writing at the time of booking or with the management or activity leader on the premises.

mmv general and special conditions are also available on www.mmv.fr.

mmv © 2021

Disclaimer: This English language translation has been prepared solely for the convenience of English speaking readers. Despite all the efforts devoted to this translation, certain discrepancies, omissions or approximations may exist. In case of any differences between the French and the English versions, the French version shall prevail.