Terms and conditions

SPECIFIC TERMS AND CONDITIONS

Winter 2025 Summer 2024

WINTER 2025

MMV is a simplified joint-stock company with capital of €6,053,859,80 with head offices at: 51, av. France d'Outremer - BP39 - 06701 ST LAURENT DU VAR - Cedex, Tel. 0492126210 courrier@mmv.fr, registered with the Antibes Trade and Companies Register under No. 411926892, entered in the Atout France Registry under no. IM 006110006 Financial backing provided by GROUPAMA, 8-10 Rue d’Astorg – 75008 PARIS RCP insurance – covered by Allianz for professional civil liability 1 Cours Michelet – CS 30051 – 92076 Paris La Défense Cedex - POLICY No. 49156794

Once published on www.mmv.fr, the terms and conditions herein apply to all services devised and sold by MMV.

IMPORTANT INFORMATION

MMV assigns apartments and rooms based on availability. Assignments may be changed at any time prior to handing over the keys in person. Therefore, MMV cannot in any way guarantee a specific lodging for the accommodations selected. Only the location, dates, and type of accommodations are guaranteed.

No “partner” benefits or promotions can be applied to a booking that has already been fully or partially paid for.

MMV reserves the right to sell the lodgings for other bookings if the client does not arrive on the planned date without having sent notice to the head offices within five days.

Bookings are made in the client’s name, at which point they cannot be transferred, unless under the terms set forth in Article VI herein, or fully or partially sublet without the prior and express written consent of MMV, and it reserves the right to cancel the entire booking of a client with whom a dispute may arise as to the payment for a previous booking.

THE “MES MEILLEURES VACANCES” (MY BEST HOLIDAY) GUARANTEE - Terms and Conditions

BEST SNOW GUARANTEE

If you have booked a winter ski holiday for seven consecutive nights at an MMV establishment via the MMV booking centre or the MMV website, you may be qualify for the MMV Best Snow guarantee. If, 7 days before your departure, you observe on the ‘mountains France’ section on our website that 40% of the ski area’s slopes at your destination are closed for four consecutive days, we undertake to offer you another MMV destination in the same category: Village Club or Résidence Club, not including Mountain Collection or partner establishments. Should we be unable to do so, we will offer you accommodations in a different category: refund the difference in MMV vouchers if the offer is worth less than your original holiday, MMV pays the difference in rates, subject to service availability, if the offer is worth more. If there are no possible destinations to offer with snow, we guarantee we will refund the amount of your holiday (in MMV vouchers) upon request on your part when you write MMV at Service Garantie Meilleure Neige, 51 av. France d’Outremer BP 39, 06701 SAINT LAURENT DU VAR CEDEX, along with screen shots showing the availability of the slopes in question for four consecutive days. This guarantee does not include the first weeks a facility is open through the first Sunday of January.

BEST PRICE GUARANTEE (not including partner establishments and Mountain Collection)

If you have booked a holiday at an MMV establishment and, within seven days after your booking and more than 30 days from the first day of your holiday, you find a lower price on the MMV website or another website for the same holiday on the same arrival and departure dates with the same package terms and same services, under the Best Price guarantee MMV undertakes to refund you the difference (if the balance has been paid or to deduct the final amount owed).

This guarantee applies to bookings made via the MMV booking centre or on the MMV website.

REFUND GUARANTEE

With the Refund Guarantee, within seven days prior to the arrival date, MMV undertakes to provide the client’s choice of a credit or refund for amounts paid in the three following cases:

- The client is unable to arrive at the destination due to the ruling of a legal authority or general legislative ruling such as a full lockdown mandated by the government or a general seven-day blackout. The client is unable to arrive at the holiday site to proceed with an altered travel plan that is not covered by the refund terms and conditions.
- MMV is unable to accommodate the client under the hospitality terms and conditions that comply with the Covid-19 prevention directives.
- The ski areas are closed by government mandate.
These no-fee cancellation options do not apply to situations caused by the client’s personal risk zone (e.g. the client contracts Covid-19). In these specific cases, the client’s holiday is subject to the standard cancellation terms set forth in paragraph IX of the Terms of Sale.

PREAMBLE

Our brochure and website www.mmv.fr supplement the description provided to the traveller beforehand by virtue of Article R. 211-4 of the French Code of Tourism. Pursuant to Articles L211-9 and R211-5 of the French Code of Tourism, MMV reserves the option, with the traveller’s consent, to change some of the services offered and indicated in the description provided to the traveller, notably: features of the trip, price, payment methods, minimum number of people required to make the trip, and contract resolution fees. Booking a holiday and/or a trip implies accepting these specific terms and conditions of sale.

No right of withdrawal In application of Article L221-28-12 of the French Consumer Code, the right of withdrawal does not apply to the provision of lodging, transportation, dining or recreation, which must be furnished on a date or at a specific frequency.

Once the traveller’s telephone details are collected, they are informed that they may choose to be put on a free marketing call opt-out list, for example: http://www.bloctel.gouv.fr/

I. PRICES

The holiday programme descriptions and rate tables provide a guide to the services included in the package rates we offer. Our prices are posted in euros including all taxes. The prices do not include personal expenses. These prices vary by when the holiday is taken and in some cases by the number of people indicated on the holiday description.

1.1. Rate tables

Rate tables can be found on the pricing pages and provide a guide to the services included in our package rates. Prices were determined in euros on 10/3/2023 based on the hospitality rates and market situation in France. For stays at Résidences, Résidences Club and Villages Club they include all taxes (except tourism taxes) and provision of the lodging, including utilities (water, electricity, heating). Holidays booked for a special non-refundable rate without a cancellation option shall not be subject to any refunds or changes, and full payment is due upon confirming the booking.

1.2. “Bons plans” packages

Certain restrictions apply to Bons Plans packages, which cannot be combined or backdated, and are subject to availability and valid for the destinations and periods indicated. To access specific Bons Plans packages cited in the brochure and on the website, you must provide the PROMO code for the desired package at the time of booking (e.g. SOLO for the Free Extra Single package). However, only promotional codes (one code per booking) provided at the time of booking shall be acknowledged. Promotions shall apply to eligible services, excluding optional services for additional fees.

1.3. Chosen services

The services chosen at the time of booking are owed in their entirety. Unused services are not refundable. Our rates do not include TOURISM TAXES collected on behalf of the local city. This additional tax must be paid onsite.

1.4. Deposit or security deposit

For rental holidays: Depending on the type of lodging, you will be asked for a security deposit of 300-2,000 euros upon arrival. It will be returned to you after your stay, minus any replacement or cleaning fees and/or any other additional unpaid services. The client will be charged for lost keys or cards. The client is responsible for any broken or damaged objects, and any damages that may be caused to the facilities and items in the residence. If the security deposit does not provide sufficient funds, the difference shall then be requested.

For stays at a Village Clubs: You will be asked for a security deposit of 200 euros to use some of the equipment provided (e.g. padlocks and hair dryers).

The security deposit may also be used to cover non-payment of onsite services, specifically for bar beverages.

1.5. Village Club child rates

Rates and free items for children only apply to children sharing a room for two people paying the adult rate, and are limited to two children per room. The child rate is applied according to the child’s age on the holiday arrival date.

If you have not been billed for a child's holiday (“Free Lodgings”), supplementary services used must be paid onsite in addition.

II. PRICE REVISION :

The prices indicated on the rate tables were established on 10/3/2023 based on the prices for the provision of various services in force on that date. If the price of fuel causes these prices to change, in terms of taxes or licence fees for the contracted travel services or exchange rates pertaining to the contract, MMV shall have the option to increase or decrease the sales prices in accordance with Article R211-8 of the French Tourism Code. Regardless of the amount of increase, the client will receive a clear and legible detailed explanation in non-digital format no later than twenty (20) days prior to the start of the holiday.

Thus, any changes to these market conditions are likely to cause a price change. If the package rate increases by more than 8%, the client may agree to a change of their contract and a substitute of services or to withdraw their contract and receive a refund without penalties for the amounts paid within a maximum period of 14 days in application of the provisions in Article R211-9 of the French Tourism Code. The client is given seven days to inform MMV of their decision in writing, after which their decision to withdraw the contract shall incur the fees set forth in Article 10 hereafter. Conversely, if the aforementioned prices are reduced, the client may receive a reduction commensurate to the price.

III. PAYMENT METHODS

Bookings longer than 30 days from the start date:

The client shall have the option to choose one of two payment methods:

- An advance of 30% of the service price payable at the time of booking in the Lodgings portion of Résidence Clubs and full room and board at Village Clubs. For supplemental services (ski lifts, ski equipment, wellness facilities), 10% of the amount for these services shall be paid in advance at the time of booking. The balance of the bill must be settled no later than and without notification ONE MONTH BEFORE THE HOLIDAY BEGINS.
- It is possible to pay in three or four instalments plus fees through the Oney system found on the MMV website and the booking centre. As such, the client may opt to pay in three or four instalments at the time of booking. They are then directed to a form to be completed.

Registrations confirmed in under 30 days from the start of the holiday must be paid in the full amount of the booking. With regard to non-refundable rates without a cancellation option, the total price of the holiday is owed when the booking is confirmed.

MMV shall consider bookings cancelled that the client has not paid in full by the scheduled deadlines and reserves the right to make use of the services cancelled by the client without prior notice.

IV. ANCV and HOLIDAY VOUCHERS

MMV holidays are qualified to accept holiday vouchers (chèques vacances). Holiday vouchers from the ANCV (French Holiday Voucher Agency) must be sent BY REGISTERED LETTER with PROOF OF RECEIPT to MMV, 51 avenue France d’Outremer B.P.39 - 06701 SAINT LAURENT DU VAR CEDEX. MMV is released of any liability for ANCV vouchers sent by standard post.

V. TRANSFER OF CONTRACT

The client may transfer their MMV contract to anyone who meets all the applicable terms and conditions in the contract. To this end, they shall inform MMV of their intention to transfer the contract in any non-digital format as per Article L 211-12 of the French Tourism Code or Article R 211-7, and that allows for a proof of receipt, no later than seven (7) days prior to the start of the holiday. MMV is not bound to honour transfers that occur in under seven (7) days prior to the start of the holiday. MMV shall notify the assignor of any fees, licence fees or any other additional expenses incurred by the transfer. The assignor and the assignee shall be jointly and severally liable to settle the balance of the price as well as any fees, licence fees or any other additional expenses incurred by the transfer.

VI. RECEPTION TERMS

Seasonal opening dates for the buildings are provided on the brochure's pricing pages. All of our facilities are non-smoking.

1. At Village Clubs and MMV Résidences

Clients are provided a general description of the accommodations for holidays at Village Clubs and MMV Résidences. All of the photos in the marketing materials, specifically in the brochure or on the website, are background images and non-binding. Similarly, MMV cannot be held liable for any information provided about cultural or sport activities that we have received from tourism offices at the ski resorts.

MMV offers traditional holidays for families and the lodgings are designed for this purpose. It reserves the right to refuse any bookings that contradict this premise or would seek to misuse it.

The first and last names and ages of all travellers, including infants, must be provided at the time of booking. Any incorrect information may cause the immediate cancellation of the booking. For obvious reasons of safety (pool, evacuations) and health (hospitalization during the holiday), minors who are unaccompanied by one of their legal guardians in the sense of Article 382 of the French Civil Code shall not be admitted.

MMV monitors the daily developments of government directives and establishes protocols based on standards issued by the public health authorities. No damages may be claimed if certain included or optional services cannot be honoured during holidays.

There is a chance that some of the activities and facilities offered and cited in descriptions in the catalogue will be discontinued, in particular due to weather conditions or an act of God, or are not operable before or after the season.

Admittance to a lodging may be refused to clients exhibiting disruptive behaviour that impedes the peace and tranquillity of the host facility. MMV also reserves the right to cancel any bookings for a client with whom it is in litigation pertaining to the payment of a previous order.

MMV reserves the right to sell the lodgings for other bookings if the client does not arrive on the planned date without having sent notice to the head offices within five days.

No “partner” benefits or promotions can be applied to a booking that has already been fully or partially paid for.

SERVICES: We recommend referring to the description of services for the desired facility. For a detailed list of services, please see the Practical Guide and Rates in the Winter 2023-2024 brochure. Desired services must be specified at the time of booking and cannot be modified during your stay.

2. Village Club MMV - Week-long holidays with full room and board

Seven days and seven nights: Includes dinner on the day of arrival (rooms are assigned after 6:00 PM) through breakfast on the day of departure (rooms are vacated by 9:00 AM). During your booking, you may receive the keys to your room after 11:00 AM by opting for Early Check-In (additional fee applies). No check-ins will be allowed onsite before 6:00 PM without purchasing this supplemental option.

ARRIVAL TIMES: Out of respect for the residents already in their accommodations, holidaymakers cannot be given access to the facilities before 7:30 AM.

Not all BEDROOMS are equipped with 2-person beds. The majority of the rooms for four people are furnished with a bunk bed and two twin beds or one double bed.

3. Partner Résidences/Chalets and Résidence Club MMV rentals

Keys are provided as of 5:00 PM on the day of arrival and must be returned by 10:00 AM on the day of departure. In the event an arrival is prevented or delayed, clients must notify the Résidence so it may make the best arrangements for your arrival outside reception hours. During your booking, you may receive the keys to your apartment after 11:00 AM by opting for Early Check-In (additional fee applies). No check-ins will be allowed onsite before 5:00 PM without purchasing this supplemental option.

STATEMENT OF CONDITION: Lodgings are fully equipped with tableware, silverware, bedding, sheets, and household linens. We may be unable to conduct an inspection/statement of condition/inventory while you are present. In all cases, you will be provided a statement of condition/inventory upon your arrival. Once you take possession of the lodging, it is imperative that you verify the accuracy of the statement of condition/inventory and that the appliances and sanitary facilities are in good working order. You are responsible for notifying the onsite manager if anything is missing or not working within 24 hours of arrival. The lodging must be returned on the day of departure in clean condition with the inventory and statement of condition verified. You are hereby informed that if the lodging is not returned in an acceptable state of cleanliness and/or the kitchen area has not been tidied and/or cleaned, we will be required to bill you for a minimum kitchen cleaning fee of €70. All of our lodgings are non-smoking and any violation of this rule will be subject to a fine of €100 per lodging at the time of departure or withdrawn from the security deposit paid upon your arrival.

We remind you that you have been informed in the description of the maximum number of people your type of lodging sleeps and that, for reasons of safety, this lodging cannot not in any way be occupied by more people that that specified in the booking.

HOUSE RULES: House rules are posted in the reception area to ensure your holiday is enjoyable. Please take note of and follow them.

4. Your special requests in terms of lodging assignment

At the time of booking, you may submit a special request for accommodations such as a specific floor or adjoined lodgings. MMV cannot guarantee special requests pertaining to your lodging at any time.

Our team will do everything in its power to satisfy you, but your request will be considered in light of the feasibility and planning of rooms or the apartment, and is subject to the schedule of your Village Club or Résidence. No claims may be made against our services if we are unable to fulfil your special request.

5. Wellness and spa facilities (for adults 18 and over only)

Not all establishments offer these services. They are subject to specific regulations for your hygiene and safety. Depending on the destination, access to the wellness and spa facilities may or may not require an appointment and is subject to availability and limited to contraindications for using these services. Disobeying any house rules at the wellness and spa facilities shall result in refused entry to the facilities. It is compulsory to wear bathing suits and non-slip sandals. Mobile phones, and outside food and drinks are not permitted inside.

Pursuant to Article 16 of Law No. 96-603 of 5/7/1996 as modified on 4/3/2010, “massage” refers to any bodywork performed for the exclusive purpose of aesthetics and well-being – not for medical or therapeutic purposes – by spa masseurs or certified aestheticians. Services are paid when appointments are made.

Cancelling an appointment without providing a medical certificate or rescheduling the appointment fewer than 24 hours in advance or not attending an appointment cannot be compensated by a replacement or refund for the booked service, which shall be billed in full.

The opening hours and days specified in the marketing materials or holiday confirmations are provided for information only. The MMV team at your holiday facility may decide to change or be required to do so at any time.

6. Ski lifts and ski equipment rentals

For week-long stays: Ski lift tickets are sold in six-day packages for holidays with seven nights of lodging. The ski lift package effectively begins the day after arrival and ends the night before departure. The same terms apply to ski equipment rentals. You may collect your equipment at 6:00 PM on the arrival day and must return it by the end of the day before your departure date. MMV cannot be held liable for stolen or broken ski equipment. To alleviate this type of inconvenience, we remain at your disposal while booking insurance for these sorts of incidents. Please note that packages for ski lifts and ski equipment are registered in your name. Therefore, when booking you must accurately enter the first and last names, birthdays and skill levels of the clients who will be using these services. MMV cannot be held liable for any missing or incorrect information provided by the client.

For stays of up to four nights, ski services begin on the day of arrival.

When booking your ski services (via the booking centre or on our website), we ask that you carefully verify the start date for these services in the section BOOKED SERVICES in your confirmation email and contact us to make any changes no later than seven days before your holiday begins.

MMV cannot under any circumstances refund you for lost or unused ski lift packages and ski equipment that is not used. If the ski area is closed during a holiday, MMV will refund clients based on the actual refund the company managing the ski lifts grants to MMV.

7. Kids Clubs

At Village Clubs, free access to Teens Clubs and Tweens Clubs is reserved for clients who have booked at least a full week-long holiday. Access to Baby Club and Mini Club is subject to available places at each Village Club with a booking.

The Baby Clubs at Arêches-Beaufort, Les Sybelles, Samoëns and Les Clarines are open for five half-days Monday through Friday. It must be reserved when booking the apartment.

Parents are solely responsible for their children except when expressly placed under the care of our activity leaders. For their own safety, children with food allergies must be cared for by their parents at meal and snack times.

8. Pets

Pets are not permitted at Village Clubs or partner facilities marketed under the Mountain Collection brand name. Pets are allowed at Résidence Clubs MMV but are limited to a maximum of one pet per lodging and subject to a supplemental fee per pet, per day or per week that is due at the time of booking or onsite upon your arrival. Pets must have tattoo registration markings, be vaccinated and have health records. They are permitted to enter common areas on a leash, but are not allowed in pool areas. Pet owners are responsible for making sure their pets remain obedient and clean. We reserve the option to refuse and/or remove any dangerous or aggressive animals, or more broadly pets that disrupt the proper operation of the residence.

VII. CLAIMS

In an effort to prevent any inconveniences throughout your stay or journey, and in compliance with Article L211-16 II of the French Tourism Code, clients must inform MMV as soon as possible if they notice any discrepancies while executing a travel service covered by the package holiday contract. Failure to do so may affect the amount discounted or the damages and interest that may be owed. In the event a dispute cannot be settled onsite, claims should be sent to MMV, 51 avenue France d’Outremer BP 39 06701 SAINT LAURENT DU VAR along with any original supporting documents BY REGISTERED LETTER as soon as the client returns home. Any claims pertaining to sales contracts signed by an individual cannot be extended to a group. The reply deadline may vary by the length of an investigation with the service providers. After referring the matter to the agency’s customer service department and in the absence of a resolution within one month, clients may put the matter before the Centre de Médiation et d’Arbitrage de Paris (mediation and arbitration center of Paris) which can be contacted at: CMAP – 39 Avenue Franklin D. Roosevelt – 75008 PARIS. All of the procedures for referring such matters can also be found online: www.cmap.fr

VIII. MODIFICATIONS

1. Prior to departure and if external events place requirements on MMV or there are extraordinary and unavoidable circumstances, MMV may be compelled to cancel all or part of the planned services or to reschedule a holiday. In such cases, resorts will suggest a range of alternate solutions and equivalent equipment will be offered. If no alternate solution can be found, MMV shall provide a refund for the corresponding amounts paid as well as any services that required prepayment, such as transport, with the exception of any additional compensation in compliance with Articles L211-13-3 and L 211-14 of the French Tourism Code.

2. Whether a booking is made by telephone or online, if the client makes changes to elements such as services or staff at a later time that affect the original booking, they will be billed processing fees of €10 per change.

IX. INSURANCE AND CANCELLATIONS

Pursuant to Article L 211-14 I of the French Tourism Code, clients have the option to cancel their holiday at any time by paying the cancellation fee as indicated in the table below:

MMV CANCELLATION FEES

Date of cancellation	Amount withdrawn by MMV per case
More than 60 days before the holiday begins	No cancellation fee
31-59 days before the holiday begins	30% of the price of the holiday
16-30 days before the holiday begins	70% of the price of the holiday
2-15 days before the holiday begins 100% of the price of the holiday
The day before the holiday begins and a no-show, early departure	100% of the price of the holiday

Refunds for VAC’ASSUR subscriptions: Refund less any ASSURINCO excess (Mutuaide Assistance). In view of the particular nature of special rate services such as those labelled as “non-refundable without option to cancel,” cancellation and change fees are charged at 100% of the total amount billed upon booking.

Cancellation fees are always indicated in the table above for all the products in the catalogue and for supplemental services.

If the traveller shows proof of prior a guarantee for liabilities covered by their insurance, they have the option to terminate the policy without penalty within fourteen (14) days as long as no guarantee has been implemented.

X. LIABILITY - PERSONAL LIABILITY INSURANCE

Pursuant to Article L 211-16 I of the French Tourism Code, MMV is legally bound to execute the services cited in the contract signed and must provide the client support if they encounter any problems.

Pursuant to Article L 211-16 II the French Tourism Code, clients must inform MMV as soon as possible if they notice any discrepancies while executing a travel service covered by the contract. Failure to notify may affect the determination of any price reduction or damages.

MMV will correct any discrepancies, unless it is impossible to do so or it incurs costs incongruent with the overall value of the travel services. Pursuant to Article L 211-17 of the French Tourism Code, clients have the right to a reasonable price reduction for the time during which the services provided are not compliant with the contract signed with MMV, unless it has been determined that the discrepancy is the fault of the client, a third party not providing the travel service cited in the contract signed with MMV and that it was of an unforeseen or unavoidable nature or that it was caused by extraordinary and unavoidable circumstances.

In all events, if it becomes impossible to honour a core component of the contract due to an outside event out of MMV's control, MMV shall notify the client of the situation as quickly as possible. The client may then agree to amend the contract offered by MMV or to cancel it without penalty.

MMV has a Civil Liability insurance policy specifically for the hotel industry. Nonetheless, holidaymakers are advised to have their own civil liability insurance policy. If personal belongings are lost, stolen or damaged by a third party at the holiday facilities, MMV cannot be held liable beyond the legal requirements.

XI. OPTIONAL INSURANCE – VAC’ASSUR

For your safety, MMV has a multi-risk VAC’ASSUR No. 5187 policy with Assurinco (Mutuaide Assistance) that covers the following: cancellation of holiday, repatriation assistance, late arrivals, early departure/snow events, trip compensation, personal accident, no option to return home,… and special coverage for epidemics and pandemics. This is an optional insurance policy that we will offer you when registering. You may view the product description and general policy terms and conditions at any time on www.mmv.fr

RATES:

VAC’ASSUR rates are included for anyone registered on the booking. These rates vary depending on the booking amount's price tier. If services are added after the booking is made, the price for VAC’ASSUR will be changed, as needed, based on the holiday’s updated amount. Pricing details can be fund on www.mmv.fr/vacassur

WHAT SHOULD I DO IF I HAVE TO CANCEL MY HOLIDAY?

You or an insured third party must notify MMV of your cancellation using the fastest method possible as soon as an event covered in the policy occurs that impedes your departure. Once you have announced your cancellation to MMV, you must open a claim with Assurinco within five business days of that event online at https://mmv.assurinco.com. For more information on tracking open claims cases, you may contact Assurinco by telephone Monday through Friday between 2:00 PM and 6:00 PM on +33 (0)5 34 45 31 51.

IF YOU NEED ASSISTANCE DURING YOUR HOLIDAY

To receive coverage under the VAC’ASSUR policy (repatriation assistance, overseas medical expenses, advance for hospitalisation costs while outside the country of residence, search and rescue expenses, repatriation of a body, death formalities, substitute driver, foreign legal assistance, early return), to check on a local emergency rescue operation, you must contact the Mutuaide Assistance medical centre or potentially the policyholder’s family. The help hotline can be reached 24/7 on +33 (0)1 55 98 88 21 or by email at medical@mutuaide.fr. Please be aware that your case cannot be managed unless you have called the help hotline. The event must also be covered in the policy.

YOU HAVE CUT SHORT YOUR ACTIVITIES or SNOW HOLIDAY

Following a medical repatriation (including repatriation following an illness related to an epidemic or pandemic) or hospitalization on site, organized by MUTUAIDE ASSISTANCE (or by any other assistance company), occurring within the framework of an event covered by the VAC'ASSUR contract, you will be reimbursed for the accommodation fees already paid and not used (excluding transportation) as of the night following the date of early return, on a pro rata basis.

If snow activities are cut short, Assurinco refunds you for an amount stipulated in the general terms of sale for the package and ski equipment rental not used following the covered event. IMPORTANT: Services that are not covered by the insurance policy shall not be refunded or compensated in any way. The Snow Activity Interruption coverage only applies from December 13 to April 30 of the following year.

XII. FINANCIAL WARRANTY

MMV has a insolvency protection policy with Groupama – Assurances Crédit et Caution, 8-10 Rue d’Astorg 75008 PARIS - Tel.: +33 (0)1.70.96.63.40 Email: info@groupama-ac.fr. Travellers may contact Groupama if they are refused the services covered due to MMV's insolvency.

XIII. PERSONAL DATA

Pursuant to EU Regulation 2016/679 of 27 April 2016 known as the GDPR, MMV undertakes to only process client data that is strictly necessary for delivering its services. It undertakes to only retain the data processed during the period that is strictly required to carry out its tasks and to prove proper execution of its services subject to legal obligations. MMV hereby affirms that it possesses the technical and human resources to ensure the security and confidentiality of the data provided by the client.

Pursuant to the GDPR, the client has a personal right to access their data to rectify, oppose, delete and transfer personal data in their name that MMV has to collect to process their file and may do so by writing to MMV, 51 avenue France d’Outremer BP 39 06701 SAINT LAURENT DU VAR.

Within the scope of the GDPR, MMV has designated a Data Protection Officer who ensures that your personal data is always used transparently, accurately and in compliance with the law. The Data Protection Officer whom MMV has designated is: Frédéric Pô. For all requests concerning your personal data, you can write to dpo@mmv.fr. MMV's full Confidentiality Policy can be found at http://www.mmv.fr/politique-de-confidentialite

Lodgings and some common areas such as reception at certain facilities (Arêches-Beaufort, Tignes Altaviva, Montgenèvre, Risoul, Les Arcs Altitude, Les Arolles, Les Saisies, Les Clarines, Les Sybelles, Les Bergers, Plagne 2000, Les Deux Domaines) are equipped with electronic locks controlled by card or smartphone. The data used to open the locks are retained for no longer than three months.

For entertainment purposes at Village Clubs or Résidence Clubs, and to create and share memories, during their stay all clients authorise MMV, and any individual or company it authorises, to be photographed or videotaped, which includes their minor children without compensation. This content may be used in any paper, audio-visual, multimedia, digital format (Internet and social media) for information, advertising, promotional and marketing purposes to promote MMV facilities and the company and its activities. All participants thereby waive any claim or legal action against this authorisation. This authorisation is valid for five years from agreeing to the terms of sale herein at the time of booking your holiday.

Any client who does not wish to be photographed or videotaped during their holiday under these terms may notify MMV in writing at the time of booking or inform management or an activity leader at the holiday facility.

The MMV General and Specific Terms and Conditions are also available on www.mmv.fr.

SUMMER 2024

Financial backing provided by GROUPAMA, 8-10 Rue d’Astorg – 75008 PARIS

RCP insurance – covered by Allianz for professional civil liability 1 Cours Michelet – CS 30051 – 92076 Paris La Défense Cedex - POLICY No. 49156794

Once published on www.mmv.fr, the terms and conditions herein apply to all services devised and sold by MMV.

IMPORTANT INFORMATION

No “partner” benefits or promotions can be applied to a booking that has already been fully or partially paid for.

MMV reserves the right to sell the lodgings for other bookings if the client does not arrive on the planned date without having sent notice to the head offices within five days.

THE “MES MEILLEURES VACANCES” (MY BEST HOLIDAY) GUARANTEE - Terms and Conditions

WINTER 2024/2025 SPECIAL GUARANTEE : BEST SNOW GUARANTEE

If you have booked a winter ski holiday for seven consecutive nights at an MMV establishment via the MMV booking centre or the MMV website, you may be qualify for the MMV Best Snow guarantee. If, 7 days before your departure, you observe on the ‘mountains France’ section on our website that 40% of the ski area’s slopes at your destination are closed for four consecutive days, we undertake to offer you another MMV destination in the same category: Village Club or Résidence Club, not including partner establishments. Should we be unable to do so, we will offer you accommodations in a different category: refund the difference in MMV vouchers if the offer is worth less than your original holiday, MMV pays the difference in rates, subject to service availability, if the offer is worth more. If there are no possible destinations to offer with snow, we guarantee we will refund the amount of your holiday (in MMV vouchers) upon request on your part when you write MMV at Service Garantie Meilleure Neige, 51 av. France d’Outremer BP 39, 06701 SAINT LAURENT DU VAR CEDEX, along with screen shots showing the availability of the slopes in question for four consecutive days. This guarantee does not include the first weeks a facility is open through the first Sunday of January.

BEST PRICE GUARANTEE (not including partner establishments)

If you have booked a holiday at an MMV establishment and, within seven days after your booking and more than 30 days from the first day of your holiday, you find a lower price on the MMV website or another website for the same holiday on the same arrival and departure dates with the same package terms, same services and the same terms of payment and cancellation, under the Best Price guarantee MMV undertakes to refund you the difference (if the balance has been paid or to deduct the final amount owed).

This guarantee applies to bookings made via the MMV booking centre or on the MMV website.

PREAMBLE

Our website www.mmv.fr supplement the description provided to the traveller beforehand by virtue of Article R. 211-4 of the French Code of Tourism.

Pursuant to Articles L211-9 and R211-5 of the French Code of Tourism, MMV reserves the option, with the traveller’s consent, to change some of the services offered and indicated in the description provided to the traveller, notably: features of the trip, price, payment methods, minimum number of people required to make the trip, and contract resolution fees. Booking a holiday and/or a trip implies accepting these specific terms and conditions of sale.

No right of withdrawal

In application of Article L221-28-12 of the French Consumer Code, the right of withdrawal does not apply to the provision of lodging, transportation, dining or recreation, which must be furnished on a date or at a specific frequency.

Once the traveller’s telephone details are collected, they are informed that they may choose to be put on a free marketing call opt-out list, for example: http://www.bloctel.gouv.fr/

PRICES

These prices vary by when the holiday is taken and in some cases by the number of people indicated on the holiday description.

1.1. Rate tables

Rate tables can be found on the pricing pages and provide a guide to the services included in our package rates. Prices were determined in euros as at 03/20/2024 for winter 2024/2025 fares and as at 10/01/2024 for summer 2025 fares based on the hospitality rates and market situation in France. For stays at Résidences, Résidences Club and Villages Club they include all taxes (except tourism taxes) and provision of the lodging, including utilities (water, electricity, heating).

Holidays booked for a special non-refundable rate without a cancellation option shall not be subject to any refunds or changes, and full payment is due upon confirming the booking.

1.2. “Bons plans” packages

Certain restrictions apply to Bons Plans packages, which cannot be combined or backdated, and are subject to availability and valid for the destinations and periods indicated. To access specific Bons Plans packages cited on the website, you must provide the PROMO code for the desired package at the time of booking (e.g. SOLO). However, only promotional codes (one code per booking) provided at the time of booking shall be acknowledged.

Promotions shall apply to eligible services, excluding optional services for additional fees.

1.3. Chosen services

The services chosen at the time of booking are owed in their entirety. Unused services are not refundable.

Our rates do not include TOURISM TAXES collected on behalf of the local city. This additional tax must be paid onsite.

1.4. Deposit or security deposit

For stays at a Village Clubs: You will be asked for a security deposit of 200 euros to use some of the equipment provided (e.g. padlocks and hair dryers).

The security deposit may also be used to cover non-payment of onsite services, specifically for bar beverages.

1.5. Village Club child rates

If you have not been billed for a child's holiday (“Free Lodgings”), supplementary services used must be paid onsite in addition.

In the case of a "single parent" booking (only one adult in the room), the child who has to pay the adult rate benefits from a special reduction of -15% or 25% on the basis of the full-board adult rate.

Discount based on dates of stay and booking date.

PRICE REVISION :

The prices indicated on the rate tables were established on 03/20/2024 and 10/01/2024 based on the prices for the provision of various services in force on that date.

If the price of fuel causes these prices to change, in terms of taxes or licence fees for the contracted travel services or exchange rates pertaining to the contract, MMV shall have the option to increase or decrease the sales prices in accordance with Article R211-8 of the French Tourism Code. Regardless of the amount of increase, the client will receive a clear and legible detailed explanation in non-digital format no later than twenty (20) days prior to the start of the holiday.

PAYMENT METHODS

Bookings longer than 30 days from the start date:

The client shall have the option to choose one of two payment methods:

An advance of 30% of the service price payable at the time of booking in the Lodgings portion of Résidence Clubs and full room and board at Village Clubs. For supplemental services (ski lifts, ski equipment, wellness facilities), 10% of the amount for these services shall be paid in advance at the time of booking. The balance of the bill must be settled no later than and without notification ONE MONTH BEFORE THE HOLIDAY BEGINS.

It is possible to pay in three or four instalments plus fees through the Oney system found on the MMV website. As such, the client may opt to pay in three or four instalments at the time of booking. They are then directed to a form to be completed.

Registrations confirmed in under 30 days from the start of the holiday must be paid in the full amount of the booking.

With regard to non-refundable rates without a cancellation option, the total price of the holiday is owed when the booking is confirmed.

MMV shall consider bookings cancelled that the client has not paid in full by the scheduled deadlines and reserves the right to make use of the services cancelled by the client without prior notice.

ANCV and HOLIDAY VOUCHERS

Payment via e-ANCV is also possible via our website www.mmv.fr.

TRANSFER OF CONTRACT

RECEPTION TERMS

Seasonal opening dates for the buildings are provided on our website www.mmv.fr.

All of our facilities are non-smoking.

1. At Village Clubs and MMV Résidences

MMV offers traditional holidays for families and the lodgings are designed for this purpose.

It reserves the right to refuse any bookings that contradict this premise or would seek to misuse it.

MMV reserves the right to sell the lodgings for other bookings if the client does not arrive on the planned date without having sent notice to the head offices within five days.

No “partner” benefits or promotions can be applied to a booking that has already been fully or partially paid for.

SERVICES: We recommend referring to the description of services for the desired facility. For a detailed list of services, please see our website www.mmv.fr. Desired services must be specified at the time of booking and cannot be modified during your stay.

2. Village Club MMV - Week-long holidays with full room and board / half board

ARRIVAL TIMES: Out of respect for the residents already in their accommodations, holidaymakers cannot be given access to the facilities before 7:30 AM.

Not all BEDROOMS are equipped with 2-person beds. The majority of the rooms for four people are furnished with a bunk bed and two twin beds or one double bed.

3. Partner Résidences and Résidence Club MMV rentals

The lodging must be returned on the day of departure in clean condition with the inventory and statement of condition verified. You are hereby informed that if the lodging is not returned in an acceptable state of cleanliness and/or the kitchen area has not been tidied and/or cleaned, we will be required to bill you for a minimum kitchen cleaning fee of €70.

All of our lodgings are non-smoking and any violation of this rule will be subject to a fine of €100 per lodging at the time of departure or withdrawn from the security deposit paid upon your arrival.

HOUSE RULES: House rules are posted in the reception area to ensure your holiday is enjoyable. Please take note of and follow them.

4. Your special requests in terms of lodging assignment

No claims may be made against our services if we are unable to fulfil your special request.

5. Wellness and spa facilities (for adults 18 and over only)

6. Ski lifts and ski equipment rentals (for winter 2024/2025)

The same terms apply to ski equipment rentals. You may collect your equipment at 6:00 PM on the arrival day and must return it by the end of the day before your departure date. MMV cannot be held liable for stolen or broken ski equipment. To alleviate this type of inconvenience, we remain at your disposal while booking insurance for these sorts of incidents. Please note that packages for ski lifts and ski equipment are registered in your name. Therefore, when booking you must accurately enter the first and last names, birthdays and skill levels of the clients who will be using these services. MMV cannot be held liable for any missing or incorrect information provided by the client.

For stays of up to four nights, ski services begin on the day of arrival.

MMV cannot under any circumstances refund you for lost or unused ski lift packages and ski equipment that is not used.

If the ski area is closed during a holiday, MMV will refund clients based on the actual refund the company managing the ski lifts grants to MMV.

7. Kids Clubs

At Village Clubs, free access to Kids Club, Teens Clubs and Tweens Clubs is reserved in priority for clients who have booked at least a full week-long holiday. Access to Baby Club and Mini Club is subject to available places at each Village Club with a booking.

The Baby Clubs at Arêches-Beaufort, Les Sybelles, Samoëns and Les Clarines are open with limited places. It must be reserved when booking the apartment.

All terms and conditions can be viewed at www.mmv.fr.

8. Pets

Pets are not permitted at Village Clubs or partner establishments. Pets are allowed at Résidence Clubs MMV but are limited to a maximum of one pet per lodging and subject to a supplemental fee per pet, per day or per week that is due at the time of booking or onsite upon your arrival. Pets must have tattoo registration markings, be vaccinated and have health records. They are permitted to enter common areas on a leash, but are not allowed in pool areas. Pet owners are responsible for making sure their pets remain obedient and clean. We reserve the option to refuse and/or remove any dangerous or aggressive animals, or more broadly pets that disrupt the proper operation of the residence and payment of end-of-stay cleaning if the state of the flat warrants it.

CLAIMS

In the event a dispute cannot be settled onsite, claims should be sent to MMV, 51 avenue France d’Outremer BP 39 06701 SAINT LAURENT DU VAR along with any original supporting documents BY REGISTERED LETTER as soon as the client returns home. Any claims pertaining to sales contracts signed by an individual cannot be extended to a group. The reply deadline may vary by the length of an investigation with the service providers. After referring the matter to the agency’s customer service department and in the absence of a resolution within one month, clients may put the matter before the Centre de Médiation et d’Arbitrage de Paris (mediation and arbitration center of Paris) which can be contacted at: CMAP – 39 Avenue Franklin D. Roosevelt – 75008 PARIS. All of the procedures for referring such matters can also be found online: www.cmap.fr

MODIFICATIONS

- Change of dates and/or place of stay :

Date of modification

Amount retained per file by MMV

20 change fee	59 to 31 days before the start of your holiday
16-30 days before the holiday begins	10% of the price of the stay
30 to 16 days before the start of your holiday	15% of the price of the stay
From 15 days to the day before the holiday	20% of the price of the stay

The rates applied for the new stay will be those in force on the date the change is requested.

No refunds will be made for shortened stays.

- Change of participant's name: €20 per change
- Increase in the number of participants in the holiday: free of charge (the rates applied for these new participants will be those in force at the time of the addition).
- Addition of services: free of charge
- Cancellation of service (lift pass, ski equipment hire, baby club when paying): €20 per service up to D-7, from D-7, see cancellation conditions below.
- Reduction in the number of participants: see cancellation conditions below.

INSURANCE AND CANCELLATIONS

Pursuant to Article L 211-14 I of the French Tourism Code, clients have the option to cancel their holiday at any time by paying the cancellation fee as indicated in the table below:

MMV CANCELLATION FEES

Date of cancellation	Amount withdrawn by MMV per case
More than 60 days before the holiday begins	80 cancellation fee for winter holidays 2024/2025 20 cancellation fee for stays in summer 2025
31-59 days before the holiday begins	30% of the price of the holiday
16-30 days before the holiday begins	70% of the price of the holiday
2-15 days before the holiday begins 100% of the price of the holiday
The day before the holiday begins and a no-show, early departure	100% of the price of the holiday

Refunds for VAC’ASSUR subscriptions: Refund less any XPLORASSUR excess (Mutuaide Assistance).

In view of the particular nature of special rate services such as those labelled as “non-refundable without option to cancel,” cancellation and change fees are charged at 100% of the total amount billed upon booking.

Cancellation fees are always indicated in the table above for all the products in the catalogue and for supplemental services.

LIABILITY - PERSONAL LIABILITY INSURANCE

OPTIONAL INSURANCE – VAC’ASSUR

For your safety, MMV has a multi-risk VAC’ASSUR No. 5187 policy with Xplorassur (Mutuaide Assistance) that covers the following: cancellation of holiday, repatriation assistance, late arrivals, early departure/snow events, trip compensation, personal accident, no option to return home,… and special coverage for epidemics and pandemics.

This is an optional insurance policy that we will offer you when registering. You may view the product description and general policy terms and conditions at any time on www.mmv.fr

RATES:

WHAT SHOULD I DO IF I HAVE TO CANCEL MY HOLIDAY?

You or an insured third party must notify MMV of your cancellation using the fastest method possible as soon as an event covered in the policy occurs that impedes your departure. Once you have announced your cancellation to MMV, you must open a claim with Xplorassur within five business days of that event online at https://mmv.assurinco.com. For more information on tracking open claims cases, you may contact Xplorassur by telephone Monday through Friday between 2:00 PM and 6:00 PM on +33 (0)5 34 45 31 51.

IF YOU NEED ASSISTANCE DURING YOUR HOLIDAY

Please be aware that your case cannot be managed unless you have called the help hotline. The event must also be covered in the policy.

YOU HAVE CUT SHORT YOUR ACTIVITIES or SNOW HOLIDAY

Winter 2025 special features : If snow activities are cut short, Xplorassur refunds you for an amount stipulated in the general terms of sale for the package and ski equipment rental not used following the covered event.

IMPORTANT: Services that are not covered by the insurance policy shall not be refunded or compensated in any way.

The Snow Activity Interruption coverage only applies from December 13 to April 30 of the following year.

FINANCIAL WARRANTY

PERSONAL DATA

MMV's full Confidentiality Policy can be found at http://www.mmv.fr/politique-de-confidentialite

The MMV General and Specific Terms and Conditions are also available on www.mmv.fr.