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Terms and conditions

TERMS & CONDITIONS WINTER 2021 - 2022

mmv is a SAS company with a capital of €4,440,000 - whose registered office is located at 51, av France d'Outremer - BP39 - 06701 ST LAURENT DU VAR - Cedex, Tel. 0492126200 courrier@mmv.fr, registered in the RCS ANTIBES under n° 411926892, Registered in the Registre Atout France under n° IM 006110006.

Financial guarantee issued by APS,15 avenue Carnot 75017 PARIS
RCP insurance - professional civil liability underwritten by Allianz - Omnes - 26 Rue Traverse - 29200 Brest - RC GESTION N°49156794

The present conditions are applicable, as soon as they are published on the website, to all services developed and sold by mmv.

IMPORTANT INFORMATION

Flats, rooms are allocated by mmv according to availability. This allocation can be changed at any time before the actual handing over of the keys. mmv can therefore in no way guarantee a specific location for the chosen accommodation. Only the location, dates and type of accommodation are guaranteed.
Partner" advantages and promotions cannot be applied to a reservation already paid for in whole or in part.
In the event of non-arrival on the day of arrival and without a written notice sent by the client to the head office within 5 days, mmv reserves the right to put the accommodation back on sale.
Reservations are nominative and personal. They cannot therefore be transferred, except in the case provided for in article VI of the present terms and conditions, or rented out in whole or in part, without the prior and express agreement of mmv, and reserves the right to cancel any reservation made by a client with whom there is a dispute concerning the payment of a previous order.

BEST HOLIDAYS WARRANTY - Warranty conditions

BEST SNOW GUARANTEE

If you have booked a stay of 7 consecutive nights skiing in winter in an mmv establishment via the mmv reservation centre or the mmv website, you can benefit from the Best Snow Guarantee mmv. Between 14 and 7 days before your departure, if you notice on our website on the France-mountains block of your destination's page that 50% of the slopes in the ski area are closed for 4 consecutive days, we undertake to offer you another mmv destination (of the same category: hotel club or residence club, excluding chalets and partner residences)). If this is not possible, we will make you a proposal in a different category establishment (reimbursement of the difference in mmv vouchers if the proposal is less expensive than your stay, payment by mmv of the difference in price, within the limit of the services, if the proposal is more expensive). In the event of a total lack of availability in a snowy destination, we guarantee the reimbursement of the amount of your stay (excluding booking fees, in mmv vouchers), on request by mail to mmv, "Service Garantie Meilleure Neige, 51 av. France d'Outremer BP 39, 06701 SAINT LAURENT DU VAR CEDEX", accompanied by screen prints corresponding to the opening information of the slopes during the 4 consecutive days concerned. The following are excluded from this guarantee: the first weeks of opening of the establishment until the week of Christmas.

BEST PRICE GUARANTEE (excluding partner establishments)
If you have booked a stay in an mmv establishment, and you find, within 7 days of your booking and more than 30 days from the date of the start of your stay, on the mmv website or on another website, a lower price for the same stay, on the same arrival and departure dates, with the same conditions and the same services, mmv undertakes via its "Best Price" guarantee to reimburse you the difference (reimbursement if the balance is paid, or deduction of the final sum to be paid). This guarantee applies to bookings made via the mmv reservation centre or the mmv website. The price of the stay booked (rental or full board, excluding ski services) with mmv does not include booking fees.


PREAMBLE
Our brochure and our website www.mmv.fr complete the preliminary description given to the traveller in accordance with article R. 211-4 of the Tourism Code.
According to articles L211-9 and R211-5 of the Tourism Code, mmv reserves the right, with the traveller's agreement, to modify some of the services offered and indicated in the description given to the traveller, and in particular: the characteristics of the trip, the price, the payment terms, the minimum number of people required for the trip and the contractual cancellation fees. Booking a holiday and/or a trip implies acceptance of these special conditions of sale.
No right of withdrawal
Pursuant to Article L221-28-12° of the Consumer Code, the right of withdrawal is not applicable to the provision of accommodation, transport, catering, leisure services that must be provided on a specific date or according to a specific periodicity.

When his telephone details are collected, the traveller is informed that he has the possibility of registering on a free list to oppose telephone canvassing, for example: http://www.bloctel.gouv.fr/


I. PRICE
The description of the programs of the stays and the price tables contain the indicative of the services included in the proposed fixed prices. Our prices are published in Euros including all taxes.

Prices do not include personal expenses.

These prices vary according to the period of execution of the stay and sometimes according to the number of participants recalled on the description of the stay.

1.1. Price tables
Located on the price list pages, they contain an indication of the services included in the prices offered. The prices have been established in euros, on the 1st February 2021 according to hotel rates and economic conditions in France and are for stays in Residence all taxes included (excluding tourist taxes) and include the provision of accommodation, charges included (water, electricity, heating).

Stays booked at a non-cancellable non-refundable rate will not give access to any refund or modification and are due in full upon confirmation of the booking.

1.2. Best deals
The Best deals offers are subject to conditions, cannot be cumulated, are not retroactive, are limited by availability and are valid for the destinations and periods indicated. To access certain Best deals offers mentioned in the brochure and on the website, it is mandatory to indicate the PROMO code of the chosen offer when booking (e.g. SOLO for the "free single supplement" offer). However, only the promotional codes communicated at the time of booking will be taken into account.

1.3. Services included at booking
All services picked at the time of booking are due in full. Any service not consumed is not refundable.

STAY TAXES collected on behalf of municipalities are not included in our rates. They are to be paid on the spot in addition.

1.4. Adjustment of delivered service service from 4 July 2020
MMV is on daily watch for changes in government instructions and is setting up protocols according to the standards set by the French health authorities. In case some included or optional services could not be maintained due to the application of the health protocols, they will not be eligible for compensation.
Bureau VERITAS has been commissioned to audit our establishments and delivered a certificate "of compliance with COVID-19 good prevention practices".
MMV developed its own "Safe With Us" label.
This label contains 6 commitments:
- Team training,
- The acceleration of digitalisation in the service of "contactless",
- Reinforcement of hygiene measures for the protection of all,
- The reorganisation of our catering, reception and leisure areas,
- Special attention is paid to the safety of the children we welcome in our Clubs,
- The continuity of our Club service with an animation and adapted activities.

1.5. Guarantee or security deposit
For rental stays: a deposit of 300 to 200 euros depending on the type of accommodation and furniture made available will be required on arrival. It will be returned to you after your stay after deduction of the possible costs of replacement or cleaning and/or any other unpaid additional services. Any lost key or card will be charged to the client. The client is held responsible for any broken or damaged objects and for any damage that may be caused to the installations and fittings of the residence. If this deposit is insufficient, the client will be asked to make good the damage.
For stays in the Hotel Club, a 100 euro deposit will be required for the use of certain equipment (padlock, hairdryer, etc.). This deposit can also be used in the event of non-payment for services on site, in particular for bar consumption.

1.6. Children's rates in Club Hotels
The child rates and gratuities only apply to children sharing a room with 2 people paying the adult rate, up to a limit of 2 children per room. The rate for children applies according to the age of the child on the date of arrival of the stay.

If you have a child whose stay has not been invoiced to you ("Free accommodation"), the additional services consumed will have to be paid for on the spot, in addition.

In the case of a "single parent" registration, the child who has to pay the adult rate benefits from a special reduction of -25 to -15% on the basis of the adult full board rate.


II. PRICE REVISION:
The prices shown in the price tables were established on March 1st 2021 on the basis of the prices of the various services in force at that date.

In the event of a variation resulting from the cost of fuel, the level of taxes or fees on the travel services included in the contract or exchange rates related to the contract, mmv shall have the possibility of modifying the selling prices upwards or downwards in accordance with article R211-8 of the Tourism Code. In the event of an increase, whatever the amount, a clear and comprehensible supporting statement will be given to the customer on a durable medium no later than twenty (20) days before the beginning of your stay.
Any change in these economic conditions is therefore likely to lead to a change in price, in accordance with Article L 211-12 of the Tourism Code. In the event of an increase in the fixed price of more than 8%, the customer may accept a modification of his contract and a substitute service or cancel his contract and obtain without penalty the reimbursement of the sums paid within a maximum period of 14 days, in application of the provisions of article R 211-9 of the Tourism Code. The customer will have a period of 7 days to inform mmv in writing of his decision, after which his decision to cancel the contract will be accompanied by the charges provided for in Article X below. Reciprocally, in the event of a reduction in the above-mentioned costs, the customer may benefit from a proportional reduction in the price.


III. TERMS OF PAYMENT

Reservation more than 30 days before departure:
The customer will have the possibility to choose between two methods of payment: Payment in two instalments:
30% of the amount of the service will be paid as a deposit at the time of booking on the Accommodation part for residences and full board in Club Hotels. For the so-called complementary services (Ski Lifts, Ski Equipment, Well-being), 10% of the amount of the services will be paid as a deposit at the time of booking. The balance of the invoice must be paid at the latest and without reminder ONE MONTH BEFORE THE BEGINNING OF THE STAY.

Registrations confirmed less than 30 days before the beginning of the stay must be accompanied by the payment of the total amount of the reservation. The total price of the stay is due upon confirmation of the reservation.
mmv will note the cancellation due to the fact that the client has not paid the totality of the amount of the stay at the expiration of the fixed deadlines and reserves the right to dispose, without prior notice, of the services cancelled by the client.

Welfare:
Pursuant to Article 16 of Law No. 96-603 of July 5th 1996 amended on March 4th 2010, the term "massage" means any modeling maneuvers performed for the exclusive purpose of aesthetics and comfort to the exclusion of any medical and therapeutic purpose, by qualified masseurs or beauticians.
Payment for services is made at the time of booking.

Any cancellation of an appointment without justification by medical certificate or any modification of the schedule, not made 24 hours in advance or any appointment not honoured will not give rise to the replacement or reimbursement of the booked service which will then be invoiced in full.

IV. ANCV / HOLIDAY VOUCHERS

mmv stays are approved to accept holiday vouchers. ANCV holiday vouchers must be sent BY RECOMMENDED MAIL with acknowledgement of receipt to mmv, 51 avenue France d'Outremer B.P.39 - 06701 SAINT LAURENT DU VAR CEDEX. mmv declines all responsibility in the event of ANCV holiday vouchers being sent by normal post.


V. CONTRACT ASSIGNMENT

The customer may assign the contract concluded with mmv to any person who satisfies all the conditions applicable to the contract. To this end, he shall inform mmv of his intention to transfer his contract on any durable medium within the meaning of article L.221-1 3° of the Consumer Code and allowing him to obtain an acknowledgement of receipt, at the latest seven (7) days before the start of the holiday. Any transfer occurring less than seven (7) days before the start of the holiday will not be binding on mmv. mmv will inform the transferor of any fees, charges or other additional costs that may be incurred by this transfer. The assignor and the assignee will be jointly and severally liable for the payment of the balance of the price as well as any additional costs, fees or other possible additional costs caused by the assignment.


VI. RECEPTION CONDITIONS

OPENING DATES for the season are indicated on the price pages of the brochure.

All our establishments are non-smoking.

1. In Hotel Club and MMV residence
For a stay in Residence mmv, a general description of the apartments is delivered to the customer. All the photos contained in the commercial documents and in particular in the brochure or on the website are ambient photos and not contractual. Likewise, all information concerning cultural or sporting activities transmitted to us by the Tourist Offices of the resorts, can in no way engage the responsibility of mmv.

mmv offers family holidays in the traditional sense, the accommodation is specially designed for this purpose.

mmv may cancel any reservation that do not meet with those rules, or which would seek to divert it.
The surnames, first names and ages of all participants, including newborns, must be given at the time of booking. Any erroneous information may result in the immediate cancellation of the reservation. For obvious reasons of safety (swimming pool, evacuation) or health (possible hospitalisation during the stay), minors who are not accompanied by one of their legal representatives within the meaning of article 382 of the Civil Code, are not admitted.

mmv keeps a daily watch on the evolution of government instructions and sets up protocols according to the standards given by the health authorities. Certain included or optional services may not be maintained during stays and may not give rise to compensation.
It may happen that certain activities and facilities proposed and indicated in the description in the catalogue may be cancelled, in particular for climatic reasons or in the event of force majeure, or may not operate during the pre- or off-season.

Access to the accommodation could be refused in case of disruptive attitude of customers, contrary to the calm and serenity of the reception site. mmv also reserves the right to cancel any reservation of a customer with whom there would be a dispute concerning the payment of a previous order.

In case of no show on the day of arrival and without a written notice sent by the customer to the head office within 5 days mmv reserves the right to put the accommodation back on sale.

Partner" advantages and promotions cannot be applied to a reservation already paid for in whole or in part.

2. In mmv Hotel Club - "Weekly" stays with full board
7 days / 7 nights: from the day of arrival for dinner (allocation of rooms from 6pm) to the day of departure for breakfast (rooms are vacated by 9am). When you make your reservation, you can obtain the keys to your room from 12 noon by booking (with supplement) the Early Check In. Without the purchase of this supplement, no check in before 6pm will be allowed on site.

ARRIVAL HOURS: Holidaymakers are not allowed to enter the establishments before 7.30 am in the morning in order to respect the rest of holidaymakers already resident.
BEDROOMS are not systematically composed of matrimonial beds. Rooms for 4 people are most often composed of a set of 2 bunk beds and 2 twin beds or a double bed.

SERVICES : It is recommended to refer to the description of the services of the desired establishment. For the details of the services, please refer to the Practical Guide & Rates in the Winter 2020-2021 brochure. The choice of services must be specified at the time of booking, it is not possible to change it during your stay.

3. In Partner Residence and mmv Residence Club for rental
The keys are handed over from 5 p.m. on the day of arrival. Keys are returned before 10 am on the day of departure. In the event of impediment or late arrival, it is essential to inform the Residence in order to organise your arrival outside the opening hours of the reception desk as well as possible. When you make your reservation, you can obtain the keys to your apartment from 12 noon onwards by booking (with a supplement) the Early Check In. Without the purchase of this supplement, no check in before 5pm will be allowed on site.
STATE OF LOCATIONS: The accommodation is fully equipped with crockery, cutlery, bedding, sheets and household linen. We may not be able to carry out the verification - inventory of fixtures-inventory in your presence. In any case, an inventory of fixtures-inventory will be given to you on your arrival. When you take possession of the accommodation, it is essential that you check its accuracy and the correct functioning of the household and sanitary appliances. It is your responsibility to report any failure or anomaly to the person in charge on the spot within 24 hours of arrival.

On the day of departure, the accommodation must be returned in a clean and tidy condition, with the inventory and inventory of fixtures checked. Please note that if the accommodation is not returned in a decent state of cleanliness and/or the kitchen area has not been tidied up and/or cleaned, we will be obliged to charge you a cleaning fee for the kitchen area from 40€.
We remind you that the maximum number of beds per type is specified in the description, and that the accommodation chosen, for safety reasons, may not be occupied by more people than the number indicated in the booking.

INTERIOR RULES : In order to make your holiday easier, an internal regulation is displayed at the reception desk. We thank you for reading and respecting them.

4. Your special requests (housing allocation)
You can submit a special request when you make your reservation (view, floor, side by side accommodation...) This special request concerning your accommodation cannot at any time be guaranteed by mmv. It only becomes contractual after acceptance by mmv.

Our team will do its utmost to satisfy you, however, your request will be considered subject to the feasibility and organization of the rooms or apartment and subject to the planning of the hotel or residence.
Failure to respond to your particular request will not result in a claim against our services.

5. Well-being and spa facilities (reserved for the +18 years old)
This service is offered depending on the institution. For good hygiene and for your safety, it is subject to specific regulations. Access to the Well-being and Spa facilities is subject to reservation and availability and within the limits of contraindications to the practice of these services. Any failure to comply with the internal rules of the Well-being and Spa facilities may result in the banning of access to these facilities. Swimsuits and non-slip sandals must be worn, mobile phones, food and drinks other than those provided on the premises are prohibited.

The opening days and hours given in the commercial documents or the confirmations of stay are given as an indication, the mmv team at your place of stay may decide or be forced to change them at any time.

6. Ski lifts, ski equipment rental
For weekly stays, the lifts are sold in 6 days of ski passes for stays of 7 nights of accommodation. Indeed, the lift pass starts on Sunday morning and ends on Friday evening.

The same is true for ski equipment rental. You can pick up your equipment from Saturday 6pm and you must return it the following Friday at the end of the day. mmv cannot be held responsible in case of theft or breakage of the ski equipment. In order to avoid this type of inconvenience, we are at your disposal when booking insurance policies adapted to this type of incident. It should be noted that lift passes, ski equipment and ski lessons are reserved by name. It is therefore essential to give precise information at the time of booking about the surnames, first names, dates of birth and the level of the clients associated with these services. mmv cannot be held responsible for any failure or incorrect information on the part of the client.
For stays up to 4 nights, the ski services start on the day of your arrival. For stays of 5 to 7 nights, the ski services start the day after your arrival. When you book your ski services (via the central reservation office or our website), we invite you to check the start date of these services in the "RESERVED SERVICES" section of your confirmation and to contact us at least 7 days before the start of your stay for any changes.

Lost or unused lift passes and unused ski equipment will not be refunded by mmv.

In case of closure of the ski area during the stay, mmv will reimburse its clients on the basis of the effective reimbursement granted to mmv by the company managing the ski lifts.

7. Kids club
In Hotel Club the free access to the Teens Club or Club Teens is reserved to customers who have booked at least one full week's stay. Access to Club Baby or Club Mini is limited to the number of places available in each Club Hotel on priority booking.

In mmv Residence Club, the Kids Club can be offered (depending on the period and the establishment), its access is free for 5 half-days from Monday to Friday and must be reserved when booking the apartment. Except in the case where they are expressly entrusted to our staff, the children are under the full responsibility of the parents. For their own safety, children with food allergies must be looked after by their parents at meal and snack times.

8. Animals
In Club Hotels and Chalets, pets are not allowed. In mmv Club Residences, pets are accepted, at a maximum rate of one pet per accommodation, with a supplement per animal, per day or per week, payable when you make your reservation or on arrival (tattooed, vaccinated, presentation of health record). They are allowed, kept on a leash, in the common areas but are prohibited around the swimming pools. The owners are responsible for the good behaviour and cleanliness of their animals. We reserve the right to refuse and/or expel dangerous or aggressive animals or more generally animals that disrupt the smooth running of the residence.


VIII. CLAIMS
In order not to be inconvenienced during the entire duration of the stay or the trip and in accordance with article L211-16 II of the Tourism Code, the customer must inform mmv as soon as possible of any non-conformity observed during the execution of a travel service included in the package travel contract. Failure to do so may affect the amount of the reduction or any damages that may be due.
If a dispute could not be settled on the spot, the claim should be sent to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR accompanied by all the original supporting documents, BY MAIL RECOMMENDED as soon as the customer returns. Insofar as the signed contract of sale is individual, any claim must be individual and not collective. The response time may vary according to the duration of the investigation with the service providers. After contacting the agency's customer service department and failing a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. You will also find all the procedures for making a complaint on the website: www.mtv.travel


VIII. BOOKING MODIFICATIONS
- 1. Prior to departure and in the event of external events or exceptional and unavoidable circumstances, mmv may be required to cancel all or part of the services provided or to move a stay. In this case, different alternatives in a resort and equivalent equipment will be proposed. In the absence of an alternative solution, mmv will reimburse the corresponding sums paid, as well as all services requiring prepayment (transport, etc.), excluding any additional compensation in accordance with articles L211-13-3 and L 211-14 of the Tourism Code.

- 2. In the case of a later modification (service, effective...) of the initial reservation, due to the client, a processing fee will be charged on the basis of 10 € per modification whether it is a reservation made by phone or on the internet.


IX. INSURANCE & CANCELLATION

In accordance with article L 211-14 I of the Tourism Code, clients have the right to cancel their stay at any time, subject to the payment of cancellation fees as indicated in the schedule below:

CANCELLATION CHARGES RETAINED BY mmv
Cancellation date Amount retained per file by mmv
More than 60 days before the beginning of the stay No cancellation fee
From 59 to 31 days before the beginning of the stay 30 % of the price of the stay
From 30 to 16 days before the beginning of the stay 70 % of the price of the stay
From 15 to 2 days before the beginning of the stay 100 % of the price of the stay
The day before the stay and no presentation on arrival, interruption of the stay, early return. 100 % of the price of the stay

Reimbursement if you subscribe to the Horizon Pack: Reimbursement with the exception of the handling fees, the HORIZON Pack and a possible ASSURINCO (Mutuaide Assistance) deductible.
Services at special rates such as those indicated as "non-cancellable, non-refundable", due to their specificity, justify cancellation or modification fees of 100% of the total amount invoiced upon reservation of the file.

Cancellation fees will always be those mentioned in the above scale for all products in the catalogue as well as for additional services.

If the traveller can provide proof of previous cover for the risks covered by the insurance taken out, he has the option of cancelling this insurance free of charge within a period of fourteen (14) days as long as no cover has been taken out.

X. LIABILITY - RCP INSURANCE – ASSURANCE DE RCP
In accordance with article L 211-16 I of the French Tourism Code, mmv is automatically responsible for the execution of the services contained in the concluded contract and shall provide assistance to the customer if he finds himself in difficulty.

In accordance with article L 211-16 II of the Tourism Code, the customer must inform mmv as soon as possible of any non-conformity observed during the execution of a travel service included in the contract; the absence of notification may affect the setting of any price reduction or damages.
mmv will remedy the non-compliance, unless this is impossible or incurs costs disproportionate to the overall value of the travel services. In accordance with Article L 211-17 of the Tourism Code, the customer shall be entitled to an appropriate price reduction for any period of non-conformity of the services provided under the contract concluded with mmv, unless it is established that this non-conformity is attributable to the customer, to a third party not involved in the provision of the travel services mentioned in the contract concluded with mmv and that it is of an unforeseeable or unavoidable nature or that it results from exceptional and unavoidable circumstances.
Apartments, rooms are allocated by mmv according to availability. This allocation can be modified at any time before the actual handing over of the keys. mmv can therefore in no way guarantee a precise location for the chosen accommodation. Only the place, the dates and the type of accommodation are guaranteed.

In any case, if the respect of an essential element of the contract is made impossible due to an external event which imposes itself on mmv, mmv will inform the client of the situation as soon as possible. The client may then accept a modification of the contract proposed by mmv or cancel the contract without charge.
mmv has taken out a "hotel" type civil liability policy. However, it is recommended that holidaymakers be personally insured for civil liability. In the event of loss, theft of personal objects or damage caused to third parties in the accommodation establishments, the liability of mmv cannot be engaged beyond the legal provisions.

XI. OPTIONAL INSURANCE – VAC ASSUR

For your safety, mmv has taken out the VAC'ASSUR Multi-risk policy No. 5187 with Assurinco (Mutuaide Assistance), which includes the following guarantees: cancellation of stay, repatriation assistance, late arrival, interruption of stay / snow activity, compensation trip, individual accident, breakage or theft of ski rental equipment, impossible return and includes special guarantees for epidemics and pandemics.
Subscription is optional and will be proposed to you at the time of registration. The product information document and the general terms and conditions of the insurance contract can be consulted at any time on the www.mmv.fr website.

RATES :
VAC’ASSUR rates apply to all participants registered on the booking form. These rates fluctuate according to the price range in which the amount of the reservation is situated. In the case of additional services added after the reservation, the price of the HORIZON PACK will be modified, if necessary, according to the new total amount of the stay. Details of the pricing on the site www.mmv.fr/vacassur.

WHAT IF YOU ARE FORCED TO CANCEL YOUR STAY?
You, or a third party insured, must notify mmv by the quickest possible means of your cancellation as soon as the insured event preventing your departure occurs. After declaring your cancellation to mmv, you must open a file with Assurinco within 5 working days from the date of the event by e-mail sinistre@assurinco.com or by internet https://mmv.assurinco.com. For more information on the follow-up of open claims files, you can contact Assurinco by telephone from Monday to Friday from 2pm to 6pm on 05 34 45 31 51.

NEED ASSISTANCE DURING YOUR STAY
To benefit from the guarantees of the VAC’ASSUR contract (repatriation assistance, medical expenses abroad, advance payment of hospitalisation expenses outside the country of residence, search and rescue expenses, repatriation of the body, death formalities, replacement driver, legal assistance abroad, early return), following the intervention of the local emergency services, you must contact or possibly the family of the insured, the Mutuaide Assistance medical assistance platform. The assistance platform can be reached 7/7 days and 24/24 hours on 01 55 98 88 21 or by e-mail medical@mutuaide.fr.
Please note that without prior call to the assistance platform, your file will not be taken care of. Moreover, the event must be guaranteed.

YOU HAVE INTERRUPTED YOUR ACTIVITIES or YOUR SNOW STAY
Following the occurrence of an event covered by the VAC’ASSUR contract, you will be reimbursed for the stay expenses already paid and not used (excluding transport) from the night following the date of early return on a prorata temporis basis.

In the event of an interruption of snow activity, Assurinco will reimburse you up to an amount indicated in the general terms and conditions of sale for the ski pass and the rental of unused ski equipment following a guaranteed event.

PLEASE NOTE, services that are not covered by the insurance contract will not entitle you to any reimbursement or compensatory indemnity.

The "interruption of snow activity" guarantee only applies between December 13th and April 30th of the following year.

XIII. FINANCIAL SECURITY


mmv has purchased insolvency protection from the APST, 15 Avenue Carnot 75017

PARIS - Tel : 01.44.09.25.35 Mail : info@apst.travel. Travellers can contact this entity if they are refused subscribed services due to the insolvency of mmv.

XV. PERSONAL DATA

In accordance with the EU regulation 2016/679 of April 27th 2016, known as RGPD, mmv undertakes to process only the customer's data that is strictly necessary for the performance of its services. It undertakes to keep the processed data only for the period of time strictly necessary for the accomplishment of its mission and for proof of the proper execution of its services, subject to legal obligations. mmv declares that it has the technical and human means necessary to ensure the security and confidentiality of the data transmitted by the Customer.
In accordance with the RGPD, by writing to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR, the customer has an individual access right in order to rectify, oppose, delete and make portable the personal nominative data which concern him and which mmv is led to collect for the processing of his file.

Within the framework of the RGPD, mmv has appointed a Data Protection Officer who will ensure that your personal data is systematically used in a transparent, accurate and lawful manner. mmv, has appointed as Data Protection Officer: Maître Odile DUSSART, Data Protection Officer and Lawyer at the Barreau of DRAGUIGNAN 95, Avenue Victor Hugo 83700 Saint Raphael – France

Full details of mmv's privacy policy can be found at privacy policy

In some establishments (Arêches-Beaufort, Tignes Altaviva and Les Saisies) the apartments and some common areas such as the reception are equipped with electronic locks controlled by card or smartphone. These access data (opening of the locks) are kept for a maximum of 3 months.
For entertainment purposes within the Hotel Club or Résidence Club and to create and share memories, each customer during their stay authorises mmv, any person or company authorised by it to be photographed and filmed as well as their minor children free of charge. These contents may be used on all paper, audiovisual, multimedia, computer (internet and social networks) media for information, advertising, promotional and commercial purposes to promote mmv establishments and company and its activities. Each participant thus waives the right to make any claim or take any legal action relating to this authorization. This authorisation is valid for a period of 5 years from the acceptance of these terms and conditions of sale when the reservation is made.
Any customer who does not wish to be photographed or filmed under these conditions during the stay may inform mmv in writing at the time of booking or with the management or entertainer at the place of the stay.


GENERAL & SPECIAL CONDITIONS SUMMER SEASON 2021

mmv is a SAS company with a capital of €4,440,000 - whose registered office is located at 51, av France d'Outremer - BP39 - 06701 ST LAURENT DU VAR - Cedex, Tel. 0492126200 courrier@mmv.fr, registered in the RCS ANTIBES under n° 411926892, Registered in the Atout France Register under n° IM 006110006.

Financial guarantee issued by the APS, 15 avenue Carnot 75017 PARIS

RCP insurance - professional civil liability underwritten by Allianz - Omnes - 26 Rue Traverse - 29200 Brest - RC GESTION N°49156794

The present conditions are applicable, as soon as they are published on the site , to all services developed and sold by mmv.

IMPORTANT INFORMATION

Flats, rooms are allocated by mmv according to availability. This allocation can be changed at any time before the actual handing over of the keys. mmv can therefore in no way guarantee a precise location for the chosen accommodation. Only the location, dates and type of accommodation are guaranteed.

Partner" advantages and promotions cannot be applied to a reservation that has already been paid for in whole or in part.

In the event of non-arrival on the day of arrival and without a written notice sent by the client to the head office within 5 days, mmv reserves the right to put the accommodation back on sale.

Reservations are nominative and personal. They cannot therefore be transferred, except in the case provided for in article VI of the present terms and conditions, or rented out in whole or in part, without the prior and express agreement of mmv, and reserves the right to cancel any reservation made by a client with whom there is a dispute concerning the payment of a previous order.

GUARANTEE MY BEST HOLIDAYS - Conditions of the guarantees


BEST PRICE GUARANTEE (excluding partner institutions


If you have booked a stay in an mmv establishment, and you find, within 7 days of your booking and more than 30 days from the date of the start of your stay, on the mmv website or on another website, a lower price for the same stay, on the same arrival and departure dates, with the same conditions and the same services, mmv undertakes via its "Best Price" guarantee to reimburse you the difference (reimbursement if the balance is paid, or deduction of the final sum to be paid).

This guarantee applies to bookings made via the mmv reservation centre or the mmv website. The price of the stay booked (rental or full board) with mmv does not include booking fees.

PREAMBLE

Our brochure and our website complete the preliminary description given to the traveller in accordance with article R. 211-4 of the Tourism Code.

According to articles L211-9 and R211-5 of the Tourism Code, mmv reserves the right, with the traveller's agreement, to modify some of the services offered and indicated in the description given to the traveller, and in particular: the characteristics of the trip, the price, the payment terms, the minimum number of people required for the trip and the contractual cancellation fees. Booking a holiday and/or a trip implies acceptance of these special conditions of sale.

No right of withdrawal

In application of article L221-28-12° of the Consumer Code, the right of withdrawal is not applicable to the provision of accommodation, transport, restaurant and leisure services which must be provided on a specific date or at a specific time.

When his telephone contact details are collected, the traveller is informed that he has the possibility of registering on a free list to oppose telephone canvassing, for example:

I. PRICE

The description of the programs of the stays and the price tables contain the indicative of the services included in the proposed fixed prices. Our prices are published in Euros including all taxes.

Prices do not include personal expenses.

These prices vary according to the period of execution of the stay and sometimes according to the number of participants recalled on the description of the stay.

1.1. Price tables

They are located on the price list pages and contain an indication of the services included in the prices offered. The prices have been established in euros, as at 01/03/2020 according to hotel rates and economic conditions in France and are for stays in Residence all taxes included (excluding tourist taxes) and include the provision of accommodation, charges included (water, electricity, heating).

Stays booked with a special non-cancellable non-refundable rate will not give rise to any refund or modification and are due in full upon confirmation of the booking.

1.2. Good plans

Voucher Plans offers are subject to conditions, cannot be combined, are not retroactive, are limited by availability and are valid for the destinations and periods indicated. To access certain Bons Plans offers mentioned in the brochure and on the website, it is mandatory to indicate the PROMO code of the chosen offer when booking (e.g. SOLO for the "single supplement free" offer for all bookings after 16/03). However, only the promotional codes (only one code per booking) communicated at the time of booking will be taken into account.

1.3. Benefits withheld

The services retained at the time of booking are due in full. Any service not consumed is not refundable.

STAY TAXES collected on behalf of the municipalities are not included in our rates. They are to be paid on the spot in addition.

1.4. Guarantee or security deposi

For rental stays: a deposit of 300 to 500 euros depending on the type of accommodation made available will be required on arrival. It will be returned to you after your stay after deduction of any replacement or cleaning costs and/or any other additional services not paid for. Any lost key or card will be charged to the client. The client is responsible for any broken or damaged objects and for any damage that may be caused to the facilities and installations of the residence. If this deposit proves to be insufficient, the client will be asked to make good the damage.

For stays in the Club Hotel, a deposit of 100 euros will be required for the use of some of the facilities provided (padlock, hair dryer, etc.). This deposit can also be used in the event of non-payment for on-site services, in particular for bar consumption.

1.5. Children's rates in Club Hotel

The child rates and gratuities only apply to children sharing a room with 2 people paying the adult rate, up to a limit of 2 children per room. The rate for children applies according to the age of the child on the date of arrival.

If you have a child whose stay has not been invoiced to you ("Free accommodation"), any additional services consumed must be paid for on the spot, in addition.

In the case of a "single parent" registration, the child who has to pay the adult rate benefits from a special reduction of -15% based on the adult full board rate.

II. PRICE REVISION :

The prices shown in the price tables were established as at 01/03/2020 on the basis of the prices of the various services in force at that date.

In the event of a variation resulting from the cost of fuel, the level of taxes or fees on the travel services included in the contract or exchange rates in relation to the contract, mmv will have the possibility of modifying the selling prices upwards or downwards in accordance with article R211-8 of the Tourism Code. In the event of an increase, regardless of the amount, a clear and comprehensible supporting statement will be given to the customer on a durable medium no later than twenty (20) days before the start of the holiday.

Any change in these economic conditions is therefore likely to lead to a change in price, in accordance with article L 211-12 of the Tourism Code. In the event of an increase in the fixed price of more than 8%, the customer may accept a modification of his contract and a substitute service or cancel his contract and obtain without penalty the reimbursement of the sums paid within a maximum period of 14 days, in application of the provisions of article R 211-9 of the Tourism Code. The customer will benefit from a period of 7 days to inform mmv in writing of his decision, after which his decision to cancel the contract will be accompanied by the charges provided for in Article X below. Conversely, in the event of a reduction in the above-mentioned costs, the customer may benefit from a proportional reduction in price.

III. ADMINISTRATIVE FEES

The booking fee is compulsory and must be paid in full when confirming the reservation. For stays booked by telephone from 5 nights: 29 € / file and from 19 € up to 4 nights included (A file cannot exceed 15 adults).

The booking fee will be increased by 10 € if the deposit has been paid by credit card on the site but the price of the stay is paid by any other means of payment than credit card.


IV. TERMS OF PAYMENT


COVID-19 Information

For all stays from 1 March to the end of April 2020 cancelled as a result of the COVID 19 epidemic and the implementation of the order of 25 March 2020, which gives rise to a charge to all customers concerned "equal to that of the totality of the payments made under the cancelled contract" (charge which will be usable until 15 October 2021).
This credit can be used in the form of a deferral (deferral being understood to mean: a stay with an identical or equivalent service: equivalent dates, identical type of accommodation) at the same price or a credit on a future stay (for a stay for an amount greater than your initial stay, you will have to pay the difference and if this amount is less than your initial stay, the credit will be charged to the price of your new stay, and the balance will be carried over to a credit to be spent on another stay). At the end of the 18 months, i.e. on 15/10/21, your unused or partly used credit will be refunded in full or for the unused part.
Our company recognises the possibility of making this deposit transferable. The transfer must be notified to mmv for validation, failing which the value will have no effect.

Reservation more than 30 days before departure:
The customer will have the possibility to choose between two methods of payment:
Payment in two instalments:

30% of the amount of the service will be paid as a deposit at the time of booking on the Accommodation section for residences and full board in Club Hotels. For the so-called additional services, 10% of the amount of the services will be paid as a deposit at the time of booking. The balance of the invoice must be paid at the latest and without reminder ONE MONTH BEFORE THE BEGINNING OF THE STAY.

Payment in three instalments without charge:
30% of the amount of the service will be paid as a deposit at the time of booking on the Accommodation part for residences and full board in Club Hotels. For the so-called complementary services (Well-being), 10% of the amount of the services will be paid as a deposit at the time of booking.
20% of the amount of the service will be paid 45 days before departure. The balance of the invoice must be paid at the latest and without reminder ONE MONTH BEFORE THE BEGINNING OF THE STAY.


Reservation less than 30 days before departure:

Registrations confirmed less than 30 days before the start of the stay must be accompanied by payment of the total amount of the reservation. The total price of the stay is due upon confirmation of the reservation and is non-refundable and cannot be cancelled.

mmv will note the cancellation due to the client who has not paid the total amount of the stay by the expiry of the set deadlines and reserves the right to dispose, without prior notice, of the services cancelled by the client.

Well-being :

In accordance with Article 16 of the law n°96-603 of 5/07/1996 modified on 4/03/2010, the term "massage" is understood to mean all modelling manoeuvres carried out for exclusively aesthetic and comfort purposes, excluding any medical or therapeutic purpose, by qualified wellness masseurs or beauticians.

Payment for the services chosen is made at the time of booking.

V. ANCV / HOLIDAY VOUCHERS

mmv stays are approved to accept holiday vouchers. ANCV holiday vouchers must be sent BY RECOMMENDED MAIL with ACCEPTANCE OF RECEIPT to mmv, 51 avenue France d'Outremer B.P.39 - 06701 SAINT LAURENT DU VAR CEDEX. mmv declines all responsibility in the event of ANCV holiday vouchers being sent by normal post.

VI. ASSIGNMENT OF THE CONTRACT

The customer may assign the contract concluded with mmv to any person who satisfies all the conditions applicable to the contract. To this end, he shall inform mmv of his intention to transfer his contract on any durable medium within the meaning of article L.221-1 3° of the Consumer Code and allowing him to obtain an acknowledgement of receipt, at the latest seven (7) days before the start of the holiday. Any transfer taking place less than seven (7) days before the start of the holiday will not be binding on mmv. mmv will inform the transferor of any fees, charges or other additional costs incurred by this transfer. The assignor and the assignee will be jointly and severally liable for the payment of the balance of the price as well as any fees, charges or other additional costs incurred by the assignment.

VII. RECEPTION CONDITIONS

OPENING DATES for the season are indicated on the price pages of the brochure.

All our establishments are non-smoking.

1. In MMV hotel club and residence

For a stay in Residence mmv, a general description of the flats is given to the customer. All the photos contained in the commercial documents and in particular in the brochure or on the website are ambient photos and are not contractual. Likewise, all information concerning cultural or sporting activities sent to us by the Tourist Offices in the resorts cannot in any way engage the responsibility of mmv.

mmv offers family holidays in the traditional sense, the accommodation is specially designed for this purpose.

It reserves the right to refuse any reservation made contrary to this principle, or which would seek to divert it.

As a result, only an adult over 18 years of age can make a reservation. It is imperative that he or she be present during the stay.

The surnames, first names and ages of all participants, including newborns, must be given at the time of booking. Any erroneous information may lead to the cancellation of the reservation without delay. For obvious reasons of safety (swimming pool, evacuation) or health (possible hospitalisation during the stay), minors not accompanied by one of their legal representatives within the meaning of article 382 of the Civil Code, are not admitted.

It may happen that some of the activities and facilities proposed and indicated in the description in the catalogue may be cancelled, in particular for climatic reasons or in the event of force majeure, or may not operate during the pre- or off-season.

Access to the accommodation may be refused in the event of a disruptive attitude on the part of clients, contrary to the calm and serenity of the reception site. mmv also reserves the right to cancel any reservation made by a client with whom there is a dispute concerning the payment of a previous order.

In the event of non-arrival on the day of arrival and without a written notice sent by the client to the head office within 5 days, mmv reserves the right to put the accommodation back on sale.

The "partner" advantages and promotions cannot be applied to a reservation that has already been paid for in whole or in part.

SERVICES: It is recommended to refer to the description of the services of the desired establishment. For details of the services, please refer to the Practical Guide & Prices in the Winter 2020-2021 brochure. The choice of services must be specified at the time of booking, it is not possible to change it during your stay.

2. In Hotel Club mmv - "Weekly" stays with full board

7 days / 7 nights: from the day of arrival for dinner (room allocation from 6pm) to the day of departure for breakfast (rooms are vacated by 9am). When you make your reservation, you can obtain the keys to your room from 11:00 am by reserving (with supplement) the Early Check In. Without the purchase of this supplement, no check-in before 18:00 will be allowed on site

ARRIVAL HOURS: Holidaymakers are not allowed to enter the establishments before 7:30 in the morning in order to respect the rest of holidaymakers who are already residents.

BEDROOMS are not systematically composed of double beds. Rooms for 4 people are usually composed of a set of 2 bunk beds and 2 twin beds or a double bed.

SERVICES : It is recommended to refer to the description of the services offered by the establishment. For details of the services, please refer to the Practical Guide & Prices in the Summer 2020 brochure. The choice of services must be specified at the time of booking, it is not possible to change it during your stay.

3. In Partner Residence and Residence Club mmv for hire

The keys are handed over from 5:00 pm on the day of arrival. The keys are returned before 10:00 am on the day of departure. In case of impediment or late arrival, it is essential to inform the Residence in order to organise your arrival outside the opening hours of the reception desk. When you make your reservation, you can obtain the keys to your flat from 12:00 noon by reserving (at an additional cost) the Early Check In. Without the purchase of this supplement, no check-in before 17:00 will be allowed on site.

STATE OF LOCATION: The accommodation is fully equipped with crockery, cutlery, bedding, sheets and household linen. It is possible that we may not be able to carry out the check-in-inventory in your presence. In any case, an inventory of fixtures-inventory will be given to you on your arrival. When you take possession of the accommodation, it is essential that you check its accuracy and the correct functioning of the household and sanitary appliances. It is your responsibility to report any failure or anomaly to the person in charge on site within 24 hours of arrival.

On the day of departure, the accommodation must be returned in a clean and tidy condition and the inventory and inventory of fixtures must be checked. Please note that if the accommodation is not returned in a decent state of cleanliness and/or the kitchenette has not been tidied and/or cleaned, we will be obliged to charge you a cleaning fee for the kitchenette from 70€.

We remind you that the maximum number of beds per type is specified in the description and that, for safety reasons, the chosen accommodation may not be occupied by more people than the number indicated in the booking.

INTERIOR RULES: In order to make your holiday easier, an internal regulation is displayed at the reception desk. We thank you for reading and respecting them.

4. Your special requests (allocation of accommodation)

You can submit a special request when you make your reservation (view, floor, side-by-side accommodation...). This special request concerning your accommodation cannot be guaranteed by mmv at any time. It only becomes contractual after acceptance by mmv.

Our team will do its utmost to satisfy you, however, your request will be considered subject to the feasibility and organisation of the rooms or flat and subject to the planning of the hotel or residence. Failure to meet your particular request will not result in any claim against our services.

5. Wellness and spa facilities

This service is offered depending on the institution. For good hygiene and for your safety, it is subject to specific regulations. Access to the Well-being and Spa facilities is by reservation and subject to availability and within the limits of contraindications to the practice of these services. Any failure to comply with the internal regulations of the Well-being and Spa facilities may result in the banning of access to these facilities. Swimming costumes and non-slip sandals must be worn, mobile phones, food and drinks other than those provided on the premises are prohibited.

The opening days and times given in the commercial documents or the confirmations of stay are given as an indication, the team at your place of stay may decide or be forced to modify them at any time.

6. Children's Club

In the Club Hotel free access to the Teens Club or Club Teens is reserved for guests who have booked at least one full week's stay. Access to the Baby Club, Kids Club or Juniors Club is limited to the number of places available in each Club Hotel on priority booking.

In Residence Club mmv Team Kids and Team Juniors as well as Team Baby in Arêches-Beaufort only, can be offered (depending on the period and the establishment), their access is free for 5 half-days from Monday to Friday and must be reserved when booking the flat. Except in the case where they are expressly entrusted to our activity leaders, children are under the full responsibility of their parents. For their own safety, children with food allergies must be looked after by their parents at meal and snack times

7. Animals

In Club Hotels, pets are not allowed. In the Residences Club mmv, pets are accepted, with a maximum of one pet per accommodation, for a supplement per animal, per day or per week, payable when you make your reservation or on arrival (tattooed, vaccinated, presentation of health record). Pets are allowed, kept on a leash, in the common areas but are forbidden in the vicinity of the swimming pools. The owners are responsible for the good behaviour and cleanliness of their animals. We reserve the right to refuse and/or expel dangerous or aggressive animals or more generally animals that disrupt the smooth running of the residence.

VIII. CLAIMS

In order not to suffer any inconvenience during the entire duration of the stay or the trip and in accordance with article L211-16 II of the Tourism Code, the customer must inform mmv as soon as possible of any non-conformity observed during the execution of a travel service included in the package travel contract. Failure to do so may affect the amount of the reduction or any damages that may be due.

If a dispute could not be settled on the spot, the claim must be sent to mmv 51 avenue France d'OutIf a dispute cannot be settled on site, the claim must be sent to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR accompanied by all original supporting documents, BY MAIL RECOMMENDED as soon as the client returns. Insofar as the signed contract of sale is individual, any claim must be individual and not collective. The response time may vary according to the duration of the enquiry with the service providers. After contacting the agency's customer service department, and if there is no satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. You will also find all the procedures for making a complaint on the website:

IX. CONDITIONS OF MODIFICATION

- 1. Prior to departure and in the event of external events imposed on it or exceptional and unavoidable circumstances, mmv may be required to cancel all or part of the services provided or to move a stay. In this case, different alternatives in a resort and equivalent equipment will be proposed. In the absence of an alternative solution, mmv will reimburse the corresponding sums paid, as well as all services requiring prepayment (transport, etc.), excluding any additional compensation in accordance with articles L211-13-3 and L 211-14 of the Tourism Code.

- 2. In the event of a subsequent modification (service, number of people, etc.) of the initial reservation, due to the client, a processing fee will be charged on the basis of 10 € per modification, whether the reservation is made by telephone or on the Internet.

X. INSURANCE & CANCELLATION

In accordance with article L 211-14 I of the Tourism Code, guests have the right to cancel their stay at any time, subject to payment of a cancellation fee as indicated in the table below:

CANCELLATION CHARGES DEDUCTIONS PER mmv

Cancellation date Amount retained per file per mmv

More than 60 days before the beginning of the stay 80 € cancellation fee

From 60 to 46 days before the beginning of the stay 30 % of the price of the stay

From 45 to 31 days before the beginning of the stay 50 % of the price of the stay

From 30 to 16 days before the beginning of the stay 70 % of the price of the stay

From 15 to 2 days before the beginning of the stay 100 % of the price of the stay

The day before the stay and no show on arrival, interruption of the stay, early return 100% of the price of the stay.

Reimbursement in case of subscription to VAC'ASSUR or ALL'ASSUR: reimbursement with the exception of the administrative fees, VAC'ASSUR or ALL'ASSUR and a possible ASSURINCO (Mutuaide Assistance) excess.

Services at special rates such as those indicated as "non-cancellable, non-refundable", due to their specific nature, justify cancellation or order modification fees of 100% of the total amount invoiced at the time of booking.

Cancellation fees will always be those mentioned in the above schedule for all products in the catalogue as well as for additional services.

If the traveller has a previous guarantee for the risks covered by the insurance taken out, he has the option of cancelling this insurance free of charge within a period of fourteen (14) days as long as no guarantee has been taken out.

XI. LIABILITY - RCP INSURANCE

In accordance with article L 211-16 I of the French Tourism Code, mmv is automatically responsible for the execution of the services contained in the contract concluded and shall provide assistance to the client if he finds himself in difficulty.

In accordance with article L 211-16 II of the French Tourism Code, the customer must inform mmv as soon as possible of any non-compliance found during the execution of a travel service included in the contract; failure to inform mmv may affect the setting of any price reduction or damages. mmv will remedy the non-compliance, unless this is impossible or would result in disproportionate costs in relation to the overall value of the travel services. In accordance with Article L 211-17 of the Tourism Code, the customer shall be entitled to an appropriate price reduction for any period of non-compliance of the services provided under the contract concluded with mmv, unless it is established that such non-compliance is attributable to the customer, to a third party not involved in the provision of the travel services mentioned in the contract concluded with mmv and that it is of an unforeseeable or unavoidable nature or results from exceptional and unavoidable circumstances.

In any event, if compliance with an essential element of the contract is made impossible as a result of an external event which is binding on mmv, mmv shall inform the customer of the situation as soon as possible. The client may then accept a modification of the contract proposed by mmv or cancel the contract at no cost.

mmv has taken out a "hotel" type Civil Liability contract. However, it is recommended that holidaymakers are personally insured for civil liability. In the event of loss, theft of personal objects or damage caused to third parties in the holiday establishments, mmv's liability cannot be engaged beyond the legal provisions.

XII. OPTIONAL INSURANCE - VAC'ASSUR

For your safety, mmv has taken out multi-risk policies No. 5187 and No. 467 with Assurinco (Mutuaide Assistance), which include the following cover: cancellation of stay, repatriation assistance, late arrival, interruption of stay, compensation trip, individual accident, impossible return. Subscription is optional and will be proposed to you at the time of registration. The product information document and the general terms and conditions of the insurance contract can be consulted at any time on the www.mmv.fr website.

THE RATES :

The rates apply to all participants listed on the booking form. These rates fluctuate according to the price range in which the amount of the reservation is situated. In the case of additional services added after the reservation, the price will be modified, if necessary, according to the new total amount of the stay. Details of the price on the website

WHAT TO DO IF YOU ARE FORCED TO CANCEL YOUR STAY?

You, or a third party insured, must notify mmv by the quickest possible means of your cancellation as soon as the insured event preventing your departure occurs. After declaring your cancellation to mmv, you must open a file with Assurinco within 5 working days from the date of the event by e-mail sinistre@assurinco.com or by internet https://mmv.assurinco.com. For more information on the follow-up of open claims files, you can contact Assurinco by telephone from Monday to Friday from 2pm to 6pm on 05 34 45 31 51.

NEED ASSISTANCE DURING YOUR STA

To benefit from the guarantees of the VAC'ASSUR contract (repatriation assistance, medical expenses abroad, advance payment of hospitalisation expenses outside the country of residence, search and rescue expenses, repatriation of the body, death formalities, replacement driver, legal assistance abroad, early return), following the intervention of the local emergency services, you must contact or possibly the insured's family, the Mutuaide Assistance medical assistance platform. The assistance platform can be reached 7/7 days and 24/24 hours on 01 55 98 88 21 or by e-mail medical@mutuaide.fr.

Please note that your case cannot be handled without first calling the assistance centre. Moreover, the event must be guaranteed.

YOU HAVE INTERRUPTED YOUR ACTIVITIES or YOUR HOLIDAY

Following the occurrence of an event covered by the VAC'ASSUR or ALL'ASSUR contract, you will be reimbursed for the stay costs already paid and unused (excluding transport) from the night following the date of early return on a pro rata temporis basis. ATTENTION, services not covered by the insurance contract will not entitle you to any reimbursement or compensatory indemnity

XIII. FINANCIAL SECURITY

mmv has purchased insolvency protection from the APST, 15 Avenue Carnot 75017

PARIS - Tel : 01.44.09.25.35 Mail : info@apst.travel. Travellers can contact this entity if they are refused subscribed services due to the insolvency of mmv.

XIV. PERSONAL DATA

In accordance with EU Regulation (EU) 2016/679 of 27 April 2016, known as RGPD, mmv undertakes to only process customer data that is strictly necessary for the performance of its services. It undertakes to keep the processed data only for the period of time strictly necessary for the fulfilment of its mission and for proof of the proper execution of its services, subject to legal obligations. mmv declares that it has the technical and human means necessary to ensure the security and confidentiality of the data transmitted by the Customer. In accordance with the RGPD, by writing to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR, the Client has an individual access right in order to rectify, oppose, delete and make portable the personal nominative data that concerns him and that mmv is led to collect for the processing of his file.

In accordance with the RGPD, by writing to mmv 51 avenue France d'Outremer BP 39 06701 SAINT LAURENT DU VAR, the Customer has an individual right of access in order to rectify, oppose, delete and make portable the personal nominative data which concern him and which mmv is led to collect for the processing of his file.

Within the framework of the DPMR, mmv has appointed a Data Protection Officer who will ensure that your personal data is systematically used in a transparent, accurate and lawful manner. mmv, has appointed as Data Protection Officer: Maître Odile DUSSART, Data Protection Officer and Lawyer at the DRAGUIGNAN Bar 95, Avenue Victor Hugo 83700 Saint Raphael - France

Full details of mmv's privacy policy can be found at
https://www.mmv.fr/politique-de-confidentialite

In some establishments (Arêches-Beaufort, Tignes Altaviva and Les Saisies) the flats and some common areas such as reception are equipped with electronic locks controlled by card or smartphone. This access data (opening of the locks) is kept for a maximum of 3 months.

For entertainment purposes within the Hotel Club or Résidence Club and to create and share memories, each guest during their stay authorises mmv, any person or company authorised by them to be photographed and filmed as well as their underage children free of charge. These contents may be used on all paper, audiovisual, multimedia, computer (internet and social networks) media for information, advertising, promotional and commercial purposes to promote mmv establishments and company and its activities. Each participant thus waives the right to make any claim or take legal action relating to this authorisation. This authorisation is valid for a period of 5 years from the acceptance of these terms and conditions of sale when the reservation is made. Any customer who does not wish to be photographed or filmed under these conditions during the stay may inform mmv in writing at the time of booking or with the management or activity leader on the premises.

mmv general and special conditions are also available on www.mmv.fr.

mmv © 2021

Disclaimer: This English language translation has been prepared solely for the convenience of English speaking readers. Despite all the efforts devoted to this translation, certain discrepancies, omissions or approximations may exist. In case of any differences between the French and the English versions, the French version shall prevail.