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Monday–Friday: 9 a.m.–7 p.m.
Saturday: 9 a.m.–6 p.m.
Open on 14 July from 9 a.m. to 12 p.m.
For your safety, MMV recommends that you take out VAC'ASSUR comprehensive insurance. It includes the following cover: trip cancellation, personal assistance, accidental damage to sports equipment, trip/activity interruption and personal accident cover. This insurance is optional and will be offered to you when you register. The general terms and conditions of the contract can be viewed at any time by clicking here
For more information, see our Frequently Asked Questions
The reimbursement cover applies if, in the event of lockdown for health reasons, you are unable to leave your place of residence and/or we are unable to accommodate you. This cover is automatic: you do not need to do anything at the time of booking.
Insurance is an option that you must take out when you make your booking. It allows you to be reimbursed if you request it, provided that the cancellation conditions set out in the contract are met (reimbursement excluding insurance premium).
Vac'Assur therefore covers you BEFORE your stay (in the event of cancellation) and DURING your stay (accident, repatriation, interruption of activities, etc.).
Vac'Assur will cost you approximately 4 to 5% of the total price of your holiday. All rates and conditions are available below.
Yes, all participants must make the same choice, whether you decide to take out insurance or not.
No, insurance must be taken out at the time of booking.
The rates shown below are those of VACASSUR and apply to all participants listed on the booking form. These rates vary depending on the price bracket of the booking amount. If services are added to the booking at a later date, the price of the insurance will be adjusted, if necessary, according to the new total amount of the holiday.
| For stays costing: | Insurance cost / stay |
| From 0 € to 150 € | 12 € |
| From 151 € to 300 € | 24 € |
| From 301 € to 600 € | 33 € |
| From 601 € to 900 € | 37 € |
| From 901 € to 1,200 € | 48 € |
| From 1,201 € to 1,600 € | 60 € |
| From 1,601 € to 2,000 € | 75 € |
| From 2,001 € to 2,500 € | 89 € |
| From 2,501 € to 3,000 € | 105 € |
| From 3,001 € to 3,500 € | 121 € |
| From 3,501 € to 4,000 € | 136 € |
| From 4,001 € to 6,000 € | 167 € |
| From 6,001 € to 8,000 € | 216 € |
| From 8,001 € to 10,000 € | 259 € |
| Over 10,000 € | 3.90% of the trip cost |
You or a family member must notify MMV as quickly as possible of your cancellation as soon as the insured event preventing your departure occurs.
After reporting your cancellation to MMV, you must file a claim with the insurance company within 5 working days of the date of the incident.
- On the dedicated website: mmv.assurinco.com
To benefit from the cover provided by the policy (personal assistance, medical expenses, replacement driver, search and rescue costs, death assistance, legal assistance), you must immediately contact or have a third party contact the insurance company, (on 01 55 98 88 21, 24 hours a day, 7 days a week) as soon as your situation suggests that expenses covered by the policy may be incurred, remembering to quote your insurance policy number. Please note that without prior notification, your medical file cannot be processed.
Following the occurrence of an event covered by the policy, you will be reimbursed for land-based services (accommodation/activity costs already paid for and not used, excluding transport) on a pro rata basis.
Please note that activities related to the organisation and sale of trips or stays on a specific date or during a specific period are not subject to the 7-day withdrawal period applicable to distance selling.